Booking service experience

3.7 / 5
72% of users recommend this

Guest's review of


“Booking service experience”

Written on: 02/11/2013

I have used this website to book several reservations. While the prices are very low, you cannot be assured to get the type of bed you desire. I wanted a king and got two doubles at check in. I had to pay a higher rate for a king. Another time I was traveling in a group of 4 people and they booked me a king bed. To me that is ridiculous! Then the hotel couldn't find my reservation because the Book it reservation number wasn't consistent with their system. Idk, but Book it could do much better that this. Honestly, I would rather pay higher rates to know I am going to get the room I want when I arrive in another state!! They can't rely on cheap rates and nebulous reservations.

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Written on: 03/11/2013

We are sad to hear that you have encountered these problems. Can you send your name and Booking ID so that we can look into resolving these problems? Thank you!

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