Discrepancy in total cost

3.7 / 5
72% of users recommend this

Guest's review of BookIt.com www.bookit.com


“Discrepancy in total cost”

Written on: 04/10/2013

I recently booked a hotel in Brooklyn through Bookit.com. It compared favorably to other sites and seemed a reasonable price. The total price before I purchased was over $16 less than the receipt I received after I reserved the room. I have no idea way there was a discrepancy so I called bookit.com. I waited almost 15 minutes before an agent came back on the phone to tell me she could not figure out why this difference occured. I was told I would be credited for the difference and am waiting to see if this really happens. I booked once before on bookit and had a similar experience. I don't think I will take my chances a third time with the agency.

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Bookit.com's Comment

Written on: 07/10/2013

Please email your name and booking ID to social@bookit.com so that we may look into this and discover where the issue happened. Thank you for letting us know and you are an appreciated Guest. Thank you!

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