False advertising

3.7 / 5
72% of users recommend this

Guest's review of BookIt.com www.bookit.com


“False advertising”

Written on: 29/06/2013

I purchased a 3 star mystery hotel in New Orleans. The website said the hotel had a 9.7 excellent rating. When I saw the hotel it was not what was advertised and had a 8.0 guest rating. When I called to complain/get a different hotel ,book it promised, the worker was rude and unhelpful. I understand a mystery property is a gamble, but book it can't say it's a 9.7 and give you a 8. The hotel looks gross.

I will NEVER trust this company again.

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Bookit.com's Comment

Written on: 02/07/2013

We would definitely like the chance to make this right and investigate this issue for you. Can you send an email to social@bookit.com with the name used on the booking and/or the booking ID so we can assist you further.

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