False advertisement

3.7 / 5
72.1% of users recommend this

Guest's review of BookIt.com www.bookit.com


“False advertisement”

Written on: 21/06/2013

I modified my booking this morning to simply add a guest. I was later emailed that I would be charged a 19.95 fee for this (which is a cancellation fee).

When I called to complain that this was not a cancellation, but a modification. I was told that they have to cancel the first booking and create a new one so they charge the 19.95 fee. Imagine that.

I feel this was very misleading and false advertisement. I will NEVER use bookit.com again and will let others know via social media as well.

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Bookit.com's Comment

Written on: 25/06/2013

We would love the opportunity to correct this mistake for you. Can you provide the contact information associated with the booking so we can research this? Thank you!

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