Worst online service

3.7 / 5
72% of users recommend this

Guest's review of BookIt.com www.bookit.com


“Worst online service ”

Written on: 20/06/2013

This is first time i am reviewing anything in my life - i am 47. I am a business person own a call center company. I was so upset with bookit that i decided to do this.

what they did well:
1. the person that tried to fix the problem stuck with it.
2. he called the hotel

what they did bad:
1. wrong confirmation number
2. logged into my account and was not able to see the address of hotel i booked.
3. wrong hotel address was provided to me. i called back to get address and found out i had wrong address.
4. the account i created was utterly useless.

i rate them 2 out of 10.

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