Medical Mission - change 9months away extra $400 - REALLY!

Steer clear of Fareboom Best Travel Store (they have lost their direction). 

Asked for a supervisor and received a person - very difficult to understand - as I was trying to resolve my issue - nothing would be done.

He blamed the airline for costly charges of $400 per person - for a 3 day change (trip would be 9-months from now). He could take off $100 each ticket so $600 for the change total. Trip is for a medical mission trip to a Vietnam orphanage Be Tho.

The carrier United Airlines said it would be no problem we can help - just need to coordinate with your travel agent (BTS) and it will be fine - no charge. So, when I asked to talk to a supervisor - he said he is it - no supervisor. I said everyone answers to someone. Nope - not this guy. (I found out the supervisor changes every week).

I said you mean that you are the top? The CEO of Best Travel and Fareboom?  Yep - he is the only person at the top - no one else and he was not going to do any more. I said well after years as a good customer - that is the best you can do. He said that is it - you need to read the print. He did say - yes, I see you have a long history so you have benefited from us - so I think you will stay with us. I said not only will this be my last BTS - Fareboom purchase. After years of support - (having never tried to work with customer service) - I really cannot recommend you to my many traveling friends anymore (as I have in the past) or give you a positive review - because you can do more - you just are not willing.

To which he, then accused me of extortion, blackmail and threats.

WHAT? Is this the customer service lead person? And here is the review you worked hard too earn.