written by Reboe on 12/08/2013
I signed up for email offers on holidays each time I have tried to make enquiries as 'phone call enquiry only' I have got through to be greeted with an automated message that the liner I held the message time increased I.e
Call and advised in position #2 no longer than 2 mins wait
Still holding and now 3:08 message now states position #2 no longer than 3 mins wait, music and now 3:45 mins holding, msg interrupts again in queue #2 no longer than 4 mins wait. This continued advising in queue #2 but still increasing until reached 8:40 mins of holding! A JOKE!
DON'T BOTHER YOU'LL BE TOLD IN POSITION #2 BUT DO NOT GET AN ANSWER.
As I couldn't actually get through in response to receiving an offer ref: SO 10-03 for a 5* Portugal stay I will never be able to review what , where, when, how etc
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