Disgraceful customer services

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2.9 / 5
48% of users recommend this
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Guest's review of Beach Collection www.beachcollection.co.uk


“Disgraceful customer services”

Written on: 25/09/2013

I had the same problem as many others on booking with this company. They rang the next day to say they wanted an extra £60 off each person . On speaking with a male on the phone who was so abrupt , his attitude stunk, to pay the final balance he informed me I owed double the price i paid for the holiday . I was on total shock , they r a rip off , do not use!!!! He tried to make out that we wouldn't get flights for the price we were paying, I stood my ground and told him he was in the wrong, he finally backed down and said he had made a mistake haha!!! Then on asking him about checking in he told me we didn't need to do it. I checked with jet 2 who informed me if we didn't check in we would be charged £17 each. Just bad information all round off this company . It needs investigating !!!!

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