so unprofessional

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Beach Collection www.beachcollection.co.uk
★★★☆☆
2.9
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Guest's review of Beach Collection www.beachcollection.co.uk

“so unprofessional”

★☆☆☆☆

written by on 13/06/2011

i booked accomodation with this company in january and was rung up like everyone else she said it had gone up by £300 pound i said cancel it then and she then rung up and said could do it for just £15 more which is £3.75 each so i agreed.I got one letter of so called confirmation and that was it!It did not really explain much not even the date of travel which really worried me.After more than 15 e mails i was not contacted back at all.I then rung up to pay balance after being on hold over 35 mins! I still didnt recieve a reciept through post or e mail saying i had payed and after several more e mails i wrote a letter, i then over a week later got a receipt still with no date of travel on and no apology for leaving me worrying about it all this time.Am dreading arriving at hotel now in case something is not right!

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