Good customer service

4.6 / 5
96% of users recommend this

Guest's review of Barrhead Travel -


“Good customer service ”

Written on: 15/10/2013

The staff member who booked our holiday was brilliant. He spent time with us looking for a good deal then gave us time on our own to chat about money. He gave us a few options and chatted about previous reviews. He was patient and worked at a good pace.

When picking up the tickets both members of staff that we dealt with were very friendly and excited for our holiday. We had been told to bring in our passports to pick up the tickets and asked if our passports were needed. This question we asked was made into a bit of a joke with a reply of course you need your passport to travel with. I left a bit silly so did not pursue this. We then had to come home and read the small print about how to register passport details, which I thought the staff might have went through with us or at least mentioned rather than making a joke of a genuine question.

Overall, I would go back to Barrhead Travel to book a holiday, infact we are considering it again - just counting the pennies first :)

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