written by Potter145 on 08/11/2017
I booked a flight with my friend, under my name and my card. We booked it in June and my friend cancel it on July. Well friend is just friends, but no one notify me about this, don't mention about my friend, even the travel agent didn't email me where else I booked using my email instead of my friend. Yesterday 7/11/17 I called their hotline to make enquiries of deferring the date as I got some emergencies going on, they only tell me it was cancel by my friend and that flight doesn't exists, and I am flying on the 9/11/17. So how should I feel right now? My calls was passed around among them and nothing they can do about it. Where else on my end, I know nothing about the cancellations and my money just gone like that. They should notify me regarding the cancellation, they should! Its ridiculous, it's like 20 people book a same flight together and one just call to make a cancellation and they will cancel for all the 20, and they answered me 'yes, they can do it'. without any verifications, nothing.
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