Worse experience ever!

BYOjet - www.byojet.com
★★☆☆☆
1.7
17.0% of users recommend this

Matias1959's review of BYOjet - www.byojet.com

“Worse experience ever!”

★☆☆☆☆

written by Matias1959 on 20/05/2017

Booked a ticket through Byojet and the name that was in the itinary that was sent to me was wrong.

Called them and they said that it was my mistake and said it would cost SGD 150 to amend the name. How could I possibly key in my name twice without knowing?! The sequence of the other passenger in the itinary was wrongly registered too!!

The customer service rep then said I called and inform them too late as it was 4 days after the booking was done.

I told them I sent them an email on the actual day after realising it was wrong! They went to check and realised I did sent and they did not reply!

After looking through the itinary again, the airline booking reference number was wrong and the airline did not register that at all!

Their system are flaw and they blame it on the customer. 

It is atrocious making the customer pay for their own mistake.

Would not ever recommend. Worse experience ever. Will be spreading the word of mouth

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