NZ $6.000.00 loss with byojet

BYOjet - www.byojet.com
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ElenaNZ's review of BYOjet - www.byojet.com

“NZ $6.000.00 loss with byojet”

★☆☆☆☆

written by ElenaNZ on 17/02/2015

Flight -Novosibirsk-Beijing-Guangzhou-Auckland 26/12/2014.
74 years old women & 17 years old boy got stuck in Beijing. Because of multiple changes in the flights and the booking error in the tickets. Tickets are bought on the "Byojet"
We contacted "byojet" on line, they suggested contacting the Southern Chinese Airlines because they made changes in flights, those in turn told that you boug ht tickets not from us, we aren't going to correct anything.
So, Southern China Airlines changed the flights and did not provide the replacement because of booking error. They(SCA) simply did not let them boarding. The ”byojet denies the booking error, blaming the passengers of being late. As a result the grandmother with the grandson hanged at Beijing airport for 2 days and we found the only way out as to buy them the return ticket to Novosibirsk.
The agency emailed that the tickets are non refundable, but offered tickets for other date. But who will go again after having such awful experience???
We have got the evidence of this error from Southern China Airlines staff.
Thanks “Byojet” !!!

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Byojet's Response to ElenaNZ's Review

Written on: 03/03/2015

Hi,

We are sorry to hear you had had some issues with your booking.

I have reviewed the BYO and it looks like the passengers actually missed their connecting flight from Beijing to Guangzhou. They did have over 3 hours connection time.

After speaking with the airline, they did confirm there was no cancellation of flights and the flight did depart as scheduled. Their notes confirm the passengers were a no-show.

BYOjet must abide by the airlines fare rules and as these flights were non-refundable we offered to provide a quote for the next available option to assist with getting your family from Beijing to Guangzhou then on to Auckland, but we did not hear back from you.

If we can be of any further assistance please don't hesitate to contact our Customer Care team.

Best wishes,

The BYOjet Team

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