written by on 21/03/2013
Their internet site clearly states that you can cancel a booking 21 days before start of stay either by Internet or phone. We booked over the Internet because they had the best price. Red flag #1.
This is not the case. We tried to cancel on Internet well before 21 days and were informed we had to call. Red flag #2. Well we called, and called and called. No representative ever answered the phone. Red flag #3. We never heard back from AsiaRooms until well after the 21 day period and then only to inform us they were charging us a penalty fee for cancelling. The company works this system to rack up fees. Save yourself our nightmare and book with someone else.
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