AlphaRooms- www.alpharooms.com Review

AlphaRooms- www.alpharooms.com
★★★★☆
4.3
From 2576 reviews
88.0% of users recommend this

Guest's review of AlphaRooms- www.alpharooms.com

“Please do not make a costly mistake a part with any...”

★☆☆☆☆

written by on 24/12/2013

Please do not make a costly mistake a part with any money to this  travel agent. They will take your money and a few days later will inform you that there is no longer any accomodation. They will also tell you that you have the flights and will have to find your own accomodation. They will also tell you that they cannot offer alternative accomodation. Please beware and ignore the positive feedback on this company as it is bogus. You have been warned.

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Alpharooms's Comment

Written on: 30/12/2013

I'm sorry to hear this was your experience with us and that this situation arose at all. Our customer service team should have been able to help offer alternatives and advice to ease the obvious disappointment. I will raise this to the customer services manager as these are not our usual high standards of service.

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