Terrible experience with terrible service

Air Fast Tickets - www.airfasttickets.co.uk
★☆☆☆☆
1.4
From 186 reviews
11.0% of users recommend this

lucyap's review of Air Fast Tickets - www.airfasttickets.co.uk

“Terrible experience with terrible service”

★☆☆☆☆

written by lucyap on 23/04/2014

Tried to book tickets this morning. No where does it say that the company only accepts credit cards and not debit cards. As a result of trying to use a debit card, airfasttickets declined my payment. This would be fine except the bank have now cancelled my card because they identified airfasttickets as fraudulent.

In the process of speaking to the bank, I've also discovered that airfasttickets have charged me £2 for booking the tickets. However I haven't booked the tickets because my payment was cancelled, so why am I being charged £2 for a booking I have not made??

I've rang airfasttickets twice and had rude service who cannot give me any answers.

Huge mistake trying to book with them - AVOID!

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Airfastticketsuk's Response to lucyap's Review

Written on: 24/04/2014

Hi,

I apologise for the experience you had with us. We definitely do accept debit cards.

Please send the email that you used to make your booking to kshew @ airfasttickets . co . uk and I will investigate further for you.

The AirFastTicketsUK Team

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