321Travel Reviews - www.321travel.co.uk

★★★★☆
3.6 / 5
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Latest Reviews

★☆☆☆☆

“Liquidation list”

Written on: 23/05/2018 by MakaylaYoung (1 review written)

Why is this company showing on recent liquidation list but still trading?… Read Full Review

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★☆☆☆☆

“321 travel avoid at all times scammers”

Written on: 24/03/2018 by ewHay1968 (1 review written)

Recent last minute trip booked to Lanzarote given confirmed total charge then had tell tell call saying only one seat available on return flight so change of return date which increased price despite being booked with Ryanair instead of intial thomson flight,also paid £68 for gold star cover in resort ,no documents received with ref to what this means and no actual breakdown of costings for flights and accommodation,tell and emailed with very little reponce ,I will persue them again about… Read Full Review

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★☆☆☆☆

“Absolutely ruined holiday”

Written on: 01/03/2018

I am currently on a holiday in Malta booked last minute by 321 travel On check in we discover we are only booked for 3 nights at our hotel not the 5 night's our holiday was booked for. After 2 days and many phone calls to 321 travel my holiday has been so stressfull and is ruinied. We have now been told we have to move to another hotel for the last 2 nights as this one is fully booked. The hotel offered is no way like for like as this hotel the list goes on. Very poor customer service I would… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 21/02/2018 by WenSpen (1 review written)

It is a shame that I have to give this company 1 star as they don't even deserve that. I booked a holiday for myself and my children to go to Gran Canaria. The night before we were due to travel I get a call on my mobile to say my accommodation is overbooked so they are giving me an alternative. I asked what hotel and he said he couldn't say and would send me an email. The email arrived - the hotel was in a different resort and was inferior to what I had booked. I called them, it went to… Read Full Review

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★☆☆☆☆

“DANGER.....DO NOT USE this site or Travelate!!!”

Written on: 09/02/2018 by HollyBennett (1 review written)

Increase advertised prices and add other charges (even when they say they won’t) and don’t pass on relevant booking Information/Requirements onto hotel so you are left without what you need or specified when booking. Also ask for a breakdown of cost on invoice as the one they send you will be an All in Price so that you cannot retrieve money back through your bank only through small claims court. They know what game they are playing and will cover their tracks and say they are not the… Read Full Review

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★☆☆☆☆

“TRAVELATE & 321 ”

Written on: 22/01/2018 by Tamia365 (1 review written)

We booked an all inclusive holiday to Malta with this company. As the booking progressed on the phone they asked if we wanted to buy the "Agency Golden Standard" package for a price of £16. The final price on our package was not mentioned over the phone and we subsequently ended up paying 4 times £16. There was no mentioning on the booking summary about the AGS package and consequently we have paid £64 without even knowing what we might have bought. To add insult to injury they took the… Read Full Review

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★☆☆☆☆

“i tried to book a holiday with 321 .i gave my debit...”

Written on: 17/12/2017 by denel2007 (1 review written)

i tried to book a holiday with 321 .i gave my debit card details and then was told hotel was full(in january) i was offered an alternative hotel for the same price ,which i agreed, when the booking confirmation came through i was charges £60 extra for a worse hotel, after stating that i did not want to pay any more than first agreed.because of paying with debit card there is nothing the bank will do about the overcharge, spoke to 321 on phone, they would not listen to me and just took the… Read Full Review

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★☆☆☆☆

“NEVER book with this company ”

Written on: 05/10/2017 by Athenae420 (1 review written)

PLEASE SHARE 321 TRAVEL LTD This company are operating whilst action has been taken to strike them off by 3 December 2017 by Companies House. My sister booked a holiday over the phone on Sunday and gave her debit card details. She was then called Monday to say the holiday was not available so she said fine leave it. They harassed her all morning with offers of alternatives and called to say unless she accepted the alternative which was more expensive, a different date and … Read Full Review

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★☆☆☆☆

“ DisgracefulOffered one set of flights with my holiday...”

Written on: 22/09/2017 by Shax1889 (1 review written)

DisgracefulOffered one set of flights with my holiday that I was happy with, got call from confirmation team informing me that the flights were no longer available so I was told I would have to take a 6hr flight to get to Malaga!! I refused and told them I didn't want them to go ahead with my booking, the staff then got nasty and abusive and hung up on me. A day later they took £250 from my bank without permission, to cut a long story short I was promised a full refund within 28 days! 9… Read Full Review

Helby's Response to Shax1889's Review

Written on: 06/10/2017

This is exactly what they did to my sister but have taken £960 from her and said she will not get in back in his words even if the queen comes knocking at his door. It is nothing but a crime and we are currently in touch with Trading Standards and have also reported it to the police. We have also posted the review the company have had removed from here to travel watchdog and the BBC as this man needs to be stopped.

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Angelahodges's reply to Helby's Comment

Written on: 02/12/2017

I booked a holiday last week with this company
I was told everything was fine the next day they rang pestering me to book flights from leeds instead of birmingham which is 20 minutes away from me as Leeds is three hours away i refused then he got nasty and said he could not refund me i called my husband to explain this in the meantime 321 booked the leeds flights with my card details with ryan air complete nightmare then they told me the hotel was not available at this point i felt like we had been taken in good and proper i phoned bank.and cancelled my card so.they could not gain access to my account the 647 flight money i am trying to get back.through my bank as ryan air are refusing a refund the lovely guy from 321 just laughed when i asked him to refund it and put the phone down on me how the hell are these guys allowed to operate

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★★★★★

“Rhodes for my parents”

Written on: 28/06/2017

Booked a trip to Rhodes for my parents. Great service and amazing holiday they loved it… Read Full Review

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★☆☆☆☆

“Google 321 Travel reviews before booking with this...”

Written on: 27/06/2017 by hfBateman122 (1 review written)

My husband called to book a holiday to Tenerife on Friday 19 May through 321 Travel in Romford and was given a price for direct flights from London gatwick we were even told the flight timings .The next morning a very rude member of staff called Linzi called to say they could not get the flight availability and we would need to fly from Luton for £30.00 extra per person or have a seven hour stopover in Barcelona . We declined both and said we would leave it and not book anything as they could… Read Full Review

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★☆☆☆☆

“Looks Great - Actually far from..”

Written on: 23/06/2017 by J-Tolentino (1 review written)

First Impression is, it's a good concept and looks like you're getting a good deal. Then the trouble starts. No sooner have you agreed to a deal, everything changes. No longer do you speak to agents who will do anything they can to help... You get an alternative phone number where I had to hold for in excess of 30 minutes to even get an answer (btw there is a freephone number available but of course not given). The whole arrangement of the holiday flights took a lot of work, things were left… Read Full Review

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★☆☆☆☆

“DO NOT BOOK!!!”

Written on: 31/05/2017 by Krystle2436 (1 review written)

Booked and paid for the holiday on the Saturday but then they called on the Tuesday when they firstly said there was no flight availability but then they told me it was an extra £500 if I want to fly out of Belfast or else we had to change airports and fly indirect! Appalling customer service!!! Refused subject access request!! Please avoid!"… Read Full Review

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★☆☆☆☆

“Deplorable, disorganised, terrible customer service ”

Written on: 19/05/2017 by BriannaHamilton365 (1 review written)

We booked a holiday to Amsterdam, to start in a 5* hotel in the very centre. A day before out departure, we were told there was no availability in that hotel, and we'd be transferred to an 'equivalent' hotel. The hotel we were put it, was far, far outside the city centre (nearer to the airport). This was not in our eyes, an equivalent hotel, and whilst it was nice, we accumulated hundreds of pounds worth of Uber trips as it would have taken us circa 2hrs walking each time we wanted to go into… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH THEM I REPEAT DO NOT BOOK!!”

Written on: 27/02/2017 by raCoffey408 (1 review written)

Where do I start, apart from changing my hotel to hotel 24hours before my holiday, they also did not fulfil their promise to ring me back to change this. I was on hold as caller number 1 for 55 minutes until I was told to put the phone down as they experiencing 'high amounts of calls'.... hmmm. Im sorry but how is it exceptable in any way to change someones hotel to a boat 24 hours before departure?? Its not! If I wanted to stay on a boat I would have booked the boat but instead I wanted a… Read Full Review

Distressedcustomer123's Comment

Written on: 27/02/2017

I have had similar issue with them but my hotel was changed 12 hours before. They said it was Thomas cook who have changed my hotel to only find out from Thomas cook that the hotel was changed by 321/travel group the day after I booked the hotel not 12 hours before! Thomas cook had no clue and plus 321/travel group charged me way too much for the hotel they changed it to. If the hotel was changed and upgraded like they said on phone I would have been ok but they did not do anything to benefit me. Instead I lost out!!!

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★☆☆☆☆

“Nightmare! Worst travel agent! False promises!”

Written on: 23/02/2017

Nightmare! Worst travel agent!  The worst travel agent you can come across. They have ruined my holiday to Turkey even before getting there! I had a text day before saying they have changed my hotel and that they have upgraded room and hotel to one similar to the hotel initially booked. When I got to the new hotel I found that the hotel is a cheaper option to the one I paid for! No room upgrade and when you try call them from abroad you can't get through and all your credit goes so your kind… Read Full Review

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★☆☆☆☆

“BOOKINGS TAKEN ON NON EXISTANT FLIGHTS!!!”

Written on: 13/02/2017 by AshlyDaniel (1 review written)

booked holiday from Exeter to Fuerteventura DIRECT FLIGHTS, found out Exeter does not fly direct, told by very rude girl to cancel is £50.00 pp. Curiously they had taken £100.00 already. they can't get the other £800 as the card has been cancelled. As with any company selling online they are subject to DISTANCE SELLING LAWS and that gives a cancellation right with FULL REFUND.This company is obtaining money by deception and is fraudulent… Read Full Review

321Travelltd's Comment

Written on: 13/02/2017

Dear Mr XXXX (so as not to identify you)

As you were very clearly told when you agreed to the booking, the flight was operating with a stop. You are not telling the truth by saying you were advised it was direct. WE HAVE LISTENED TO THE CALL. You too have been offered to listen to the call.

Unfortunately your knowledge of law is incorrect. There is no such thing as Distance Selling Laws, what i believe you make reference too is Contract Consumer Regulations (2013) which travel and many other industries are exempt from.

Your comments regarding deception and fraud are libellous. They have now been sent through to solicitors and they will be in contact shortly

I would suggest that in future you listen carefully to what you are purchasing and if it is not what you want to buy, that you refuse prior to providing your payment details. You cannot place blame on a retailer that has provided you with the terms of what you are purchasing when they now dont suit you

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Ollysprolly's Comment

Written on: 14/02/2017

the sales person clearly told me that the flight was from Exeter to fuertaventura direct otherwise no booking would have been made, upon trying to recheck times and with out any terms etc available or indeed any details of proposed booking and your office being unable to elaborate further, I checked with Exeter to find they do not fly to Fuerteventura on any day, perhaps a private jet was to be waiting for us! after checking rather disturbing comments on Review my debit card was stopped but not before £100 had been taken. I was then contacted by the office to be told both flight & accommodation needed changing surprise surprise see other comments. My HONEST mistake these companies are not covered under distance selling laws, that needs looking at, but do have to comply with other consumer protection acts I seems to be a common complaint that this scenario is happening to many others too, see Reviews. I have never encountered such a curious way of booking a 7 day holiday and most certainly won't be using 321 travel, as to my requested £100 refund I will not be holding my breath! lifes to short and i'm off on holiday with an operater that I booked with inc' visas in 45min's.

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Ollysprolly's Comment

Written on: 14/02/2017

the sales person clearly told me that the flight was from Exeter to fuertaventura direct otherwise no booking would have been made, upon trying to recheck times and with out any terms etc available or indeed any details of proposed booking and your office being unable to elaborate further, I checked with Exeter to find they do not fly to Fuerteventura on any day, perhaps a private jet was to be waiting for us! after checking rather disturbing comments on Review my debit card was stopped but not before £100 had been taken. I was then contacted by the office to be told both flight & accommodation needed changing surprise surprise see other comments. My HONEST mistake these companies are not covered under distance selling laws, that needs looking at, but do have to comply with other consumer protection acts I seems to be a common complaint that this scenario is happening to many others too, see Reviews. I have never encountered such a curious way of booking a 7 day holiday and most certainly won't be using 321 travel, as to my requested £100 refund I will not be holding my breath! lifes to short and i'm off on holiday with an operater that I booked with inc' visas in 45min's.

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Ollysprolly's Comment

Written on: 14/02/2017

the sales person clearly told me that the flight was from Exeter to fuertaventura direct otherwise no booking would have been made, upon trying to recheck times and with out any terms etc available or indeed any details of proposed booking and your office being unable to elaborate further, I checked with Exeter to find they do not fly to Fuerteventura on any day, perhaps a private jet was to be waiting for us! after checking rather disturbing comments on Review my debit card was stopped but not before £100 had been taken. I was then contacted by the office to be told both flight & accommodation needed changing surprise surprise see other comments. My HONEST mistake these companies are not covered under distance selling laws, that needs looking at, but do have to comply with other consumer protection acts I seems to be a common complaint that this scenario is happening to many others too, see Reviews. I have never encountered such a curious way of booking a 7 day holiday and most certainly won't be using 321 travel, as to my requested £100 refund I will not be holding my breath! lifes to short and i'm off on holiday with an operater that I booked with inc' visas in 45min's.

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321Travelltd's Comment

Written on: 15/02/2017

Sorry, once again, this is factually incorrect - if only you were prepared to listen to the call and what was actually sold to you rather than spuriously making unsubstantiated claims about something we are wishing to demonstrate did not happen.

Like we offered previously please please listen to the call - listen to what you agreed to and what we offered you

regards

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Cfjenkins's Comment

Written on: 07/08/2017

How strange! After a similar encounter with your 'company' last year, I requested that I have access to a recording of my calls (having a very clear recollection of the sales techniques involved). I was told several times in writing that this wasn't possible. It seems very clear that you only use the line about telephone recordings when it serves you and that you try to frighten people from leaving honest reviews by threatening them with solicitors. In every response that I have read from you on review sites (though most posts have been removed), your patronising tone makes me want to throw up! You NEVER take responsibility or apologise and use the same old phrases time and time again! Pathetic!

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★☆☆☆☆

“Not the holiday I have paid for ”

Written on: 14/01/2017

I rang and booked a holiday to Lanzarote and was given flight times and everything I asked for , I handed over my card details. 10 minutes later I get a phone call telling me it was an indirect flight. I was told I wasn't very flexible because they had a deal flying from Leeds and I refused as I live in Lancashire. I was told that the lady I booked it with will have told me that the flight could be indirect, obviously she didn't as my husband has vertigo and he can just about handle 1 flight… Read Full Review

Bigmemphis's Comment

Written on: 13/02/2017

read my comment above, there must be a way of shutting down rogue traders like this, perhaps they sell timeshare too!!!

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★★★★★

“2 days to go”

Written on: 22/12/2016 by AdalynDay (1 review written)

I didn't think I would get a late price over Christmas thank you for all your help… Read Full Review

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★★★★★

“Egypt for xmas”

Written on: 21/12/2016 by Simeonz1970 (1 review written)

Got a great trip sorted to hurghada as part of a Red Sea package. All inclusive amazing deal and the process was simple and easy. Hopefully it all goes to plan as I would defo come back again… Read Full Review

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