Google 321 Travel reviews before booking with this company

My husband called to book a holiday to Tenerife on Friday 19 May through 321 Travel in Romford and was given a price for direct flights from London gatwick we were even told the flight timings .The next morning a very rude member of staff called Linzi called to say they could not get the flight availability and we would need to fly from Luton for £30.00 extra per person or have a seven hour stopover in Barcelona . We declined both and said we would leave it and not book anything as they could not offer what we wanted . She was very rude and said this was not an option and we were being unreasonable as Luton was only 8 miles further from our house ( where she got her mileage from I will never know ) we have friends at gatwick so park there so would not consider Luton for more money when we could book through another company and fly from gatwick .

She then hung up saying we would be charged £100 fee . I cannot believe they can take money from your card without a holiday even being booked .

I called back and spoke to Earnest Bradshaw the manager and he said that we would be refunded on Tuesday 23 May . To this day we have still not recieved the £100 back , I have emailed on numerous occasions they did answer one email and said my refund would be sent on Thursday 22 June .

I called them today and again they advised me they had forgotten to send it and will do it next week . I don't believe them for one moment and can't believe companies are allowed to trade like this .

I have since read many other reviews about them all with the same context . If you comment on there face book page they remove it straight away .

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