Not the holiday I have paid for

321Travel - www.321travel.co.uk
★★★★☆
3.6
67.0% of users recommend this

Guest's review of 321Travel - www.321travel.co.uk

“Not the holiday I have paid for ”

★☆☆☆☆

written by on 14/01/2017

I rang and booked a holiday to Lanzarote and was given flight times and everything I asked for , I handed over my card details. 10 minutes later I get a phone call telling me it was an indirect flight. I was told I wasn't very flexible because they had a deal flying from Leeds and I refused as I live in Lancashire. I was told that the lady I booked it with will have told me that the flight could be indirect, obviously she didn't as my husband has vertigo and he can just about handle 1 flight, and I would have refused and hung up. I asked the guy on the phone to go listen to the phone call , then ring me back to apologise for basically calling me a liar. Someone else rang back and told me he had gone to lunch. After much arguing and debating I was between a rock and a hard place. Either pay £50 pp to change the flight or pay £ 50 pp to cancel and it would take a week to get my money back. This is the first time I have eve gone online to book a holiday and it won't be happening again

Bigmemphis's Comment

Written on: 13/02/2017

read my comment above, there must be a way of shutting down rogue traders like this, perhaps they sell timeshare too!!!

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