321Travel - www.321travel.co.uk Review

321Travel - www.321travel.co.uk
★★★★☆
3.6
67.0% of users recommend this

6Rees's review of 321Travel - www.321travel.co.uk

“Booked a holiday with 321 yesterday. Told us we would...”

★☆☆☆☆

written by 6Rees on 20/05/2015

Booked a holiday with 321 yesterday. Told us we would receive an email with our booking information and flight details. We phoned them yesterday afternoon to see where the email was. Told it could take up to 24 hours to be sent. We have phoned numerous times today to see where our email and booking details are. Was told that it takes a while. We pointed out that we were going tomorrow. Was told someone would call us back, straight away. After 2 hours we had to phone again. Still no email. Phoned again, told again someone would phone us back, still waiting. Customer service is dreadful. Staff do not seem to care that you have booked a holiday and you need your booking ref and flight details. There is nothing about this company that i would recommend to anyone.

Queenb62's Comment

Written on: 20/05/2015

Just to update my review. Weve just got a call from 321. The holiday weve booked isnt available. Its taken them 2 days to tell us this. Apparently theyve FOUND us another holiday still going tomorrow but instead of Paphos, were supposed to be going to Turkey!!! Were supposed to be getting an email anytime soon to confirm this. This company are incompetent at the best. The staff just laugh and sound VERY insincere when you talk to them. A very DONT CARE attitude.

Reply to this comment

321Travelltd's Comment

Written on: 22/05/2015

We are sorry you feel you had a bad experience. From time to time when booking last minute deals a couple of days before a bank holiday this occurs. Flight prices go through the roof and airlines overbook their flights. We will always try our best to get you away within budget and did on this occasion. We always ask for patience on last minute peak holidays and the very reason people come to us is because we can secure the last minute holidays cheaper than you can source the flight costs at.

321 Travel.

Reply to this comment

Sophiessecret's Comment

Written on: 23/05/2015

we were told we should have booked with a different company because you were surprised we left it so late but isn't late deals what your company deal in.

Reply to this comment

321Travelltd's Comment

Written on: 26/05/2015

You are correct, we do, many companies will not touch last minute peak holidays due to the amount of availability issues and resulting complaints. We give people a chance to get affordable peak holidays last minute but of course issues arise as the supply out ways the demand. With flights as much as £700 per person to normal holiday destinations we are able to offer families a cheap holiday if they've left if very late, but patience is needed while our team try to find something within the budget. Many companies will not even entertain a 'get me anywhere last minute' quote.

321 Travel.

Reply to this comment

Sophiessecret's Comment

Written on: 23/05/2015

this also happened to us and they charged us over 200 pound for the pleasure they are very incompetent

Reply to this comment
Was this review helpful? 0 0