After being advised to book our first cruise through an agent we went with Cruis 118. Unfortunately, when it came to contacting them regarding a price change they took an age to get back to us with the answer no the price couldnt be changed (there was a £300 difference). If they had responded in a reasonable amount of time we could have cancelled with them and went direct and still saving. Will not be doing again, book it yourself and take control.

Cannot fault them , Agents very helpful extremely knowledgeable, if they haven't got your answer at fingertip they call you back with all the relevant information ASAP Do their best to get you the best possible price for your chosen cruise and can often up grade you free of charge Let their expertise help you with your next cruise

Have just booked a cruise for next May to the Greek islands (big birthday) the agent was very helpful and answered all my questions confidently, arranged private transfers for us, really appreciated. 1st time have used Cruise 118 but will definitely use again. Not one negative comments. Thank you

I have just made the final payment for the cruise we booked with cruise118 in October this year.This is our fourth cruise with cruise118.The staff were very helpful,knew their stuff and were able to sort out my queries in a professional manner. I would not hesitate to recommend cruise118 to my friends.

I rang Cruise 118 to obtain a quote for sailing on the new RCI Harmony of the Seas in June 2016 for my husband and myself. I spoke to Katey Webb who was absolutely amazing. She has the patience of a saint, is extremely helpful and knowledgable. Our initial request for sea view balcony cabin was too expensive for our budget. Katey guided us to balcony cabins overlooking either boardwalk or Central Park. After looking at the available cabins in great detail we eventually made our choice. Katey was so patient and helpful, speaking to both myself and my husband with the choices, difficult because the ship is almost fully booked. Thank you Katey and Cruise 118. We are now very excited and looking forwards to our cruise

I have just booked a cruise for me and 3 of my friends we are going to Amsterdam Christmas cruise and I can't fault the service from the call staff he was so helpful and nothing was to much trouble for him.He answered all my questions let's hope the cruise goes as smoothly. Thank you

The advisor at Cruise 118 was extremely helpful and gave me the advice I needed for a first cruise. So much better to speak to someone and he was happy to answer any questions no matter how trivial. He was friendly and helpful and explained everything clearly. A good deal and offers available. He assured me I can call him any time if he is available if I have any more questions. I would recommend first time cruisers to call first hand.

I enquired initially about a Caribbean cruise for this winter which we normally do every year. We have done numerous cruises over the years at this time with various different companies which means we have experienced most of the ports of call around the Caribbean. We spoke with Robin when we called, who we have to say made the whole process so much easier than previous bookings. He listened to all of our requirements and took a real interest in what we have done in the past which made a real difference. We ended up booking a Hawaii cruise they have on offer at the moment which worked out cheaper per person than we normally pay for the Caribbean believe it or not. It was something we hadn't even considered before because we assumed it was out of our price range so we are ecstatic and now counting down the days until we go. There was one slight gripe, the fact they charge 2% on credit card payments, but i've since done some research and it seems to be typical of most travel companies in this day and age. It was only on the deposit anyway so not the end of the world, and they did say that there is no charge for debit cards so at least they give an option. We get free travel insurance through our credit which works out cheaper than the 2% so its swings and roundabouts i suppose. All in all it has probably been the most informed and efficient cruise booking to date, i think some of the larger companies could learn alot from the way 118 Cruise do business and realize that its not all about the best price but also that good service goes a long way. Many thanks to the team at 118.