Never before, and never again will I travel on the Caledonian Sleeper, nor now on any First Scotrail operated train. Travelled on the sleeper from Edinburgh to London Euston last weekend with my wife, having won it as a prize from Scotrail on Twitter. The prize was 2 first class tickets, and looking at prices appear to have a face value of £400 for the 2 of us. We were very excited, but this was soon to change to bitter disappointment and disgust, even before the train had left the platform (incidentally over an hour late with no explanation from onboard staff) The staff ruined our experience, I have never met such ignorant, arrogant, poor excuses for customer service staff in all my life. In my cabin, there was no amenity kit and a used bar of soap at the sink. Great start. Topping it all I was rudely insulted verbally by a member of staff, I cant even type the word in this review. Return journey we simply went straight to bed, to avoid them as it was in fact the same crew. A disgrace to our nation, and hope First Scotrail are stripped of the franchise when it comes up for renewal shortly. Take my advice, take a daytime train operated by Virgin or fly. Atleast then you are guaranteed not to be sworn at by a member of their onboard teams.

I travelled to Aberdeen earlier this week and decided to travel by train. I booked a 1st class ticket at a cost of £94 return on the Thursday for travel on the Monday. When I boarded the train their were no seats available in 1st class. This seemed to be a surprise to the conductor who confirmed that everyone seated in 1st class also had a valid ticket. He had no answer as to why I'd been sold a 1st class ticket in the first place if no seats were available? It was very frustrating, I only booked 1st class as I had work to do and needed access to a power point, something not available elsewhere on the train. My frustration is all down to being sold a ticket for a service that wasn't available.