Absolute Joke!

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Raileasy.co.uk www.raileasy.co.uk
★★☆☆☆
2.0
From 7 reviews
29.0% of users recommend this

  • Reliability

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Guest's review of Raileasy.co.uk www.raileasy.co.uk

“Absolute Joke!”

★☆☆☆☆

written by on 22/08/2013

After I made the error of booking a trip which would involve more than 2 changes, the farce began. After making a booking, my child was unfortunately unwell and I wanted a refund. I was told as per terms and conditions, I couldn't get a refund unless I effectively rebooked within a 28 day period, therefore paying them again, then waiting up to another 28 days for a refund. Most annoyingly, you have to use an inappropriate premium rate number, charging over £1 per minute or e-mail them with ridiculously poor response times.

I would not recommend this organisation to my worse enemy. Avoid like the plague!

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Raileasy's Comment

Written on: 14/10/2013

Hi, I'm sorry you're unhappy with the service you've received from us - I hope I can clarify a couple of things. Raileasy has two contact numbers. The 0906 number is charged at £1.02/minute and is intended as a booking line only. For issues relating to existing bookings we have cheaper support line charged at the National Rate. In addition we are always available on email. We always aim to respond within 3 days.

Under their terms and conditions, which are shown both before and after purchase, advance type tickets are non refundable unless the journey is re booked. As ticket terms and conditions are set by the train companies, Raileasy unfortunately has no control over them.

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