Virgin trains Manchester-London:cancellation or delay?Both!

Virgin trains - 3 train cancellations in 1 week, only traveled 4 times in total - what a disaster of train services. The usual template response from them - take a next train..... which might be in 1 hour, but who cares? They don't! As if people do not have schedules and appointments to keep... pathetic excuses, what a circus. Used to be good, key word is 'used', avoid them like plague if you don't want to be stuck in a middle of nowhere with your train suddenly going back....terminated.... and no alternatives offered. After running around the station grabbing everyone in a uniform asking what to do you might get lucky with alternative service offer.... definitely avoid their overpriced and never-on-time-lucky-to-arrive-at-all-services. All 3 cancelled journeys were between Manchester and London, July 2017.
My niece had to use trains for 2 weeks daily with summer school commuting between Stoke-on-Trent and Manchester, and after a few highly delayed Virgin journeys, we switched her to CrossCountry and Northern.