Inconsistent service, going yes I would recommend, back no

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Shazwicker's review of Virgin Trains

★★★☆☆

“Inconsistent service, going yes I would recommend,...”

Written on: 23/09/2012 by Shazwicker (1 review written)

Going from Glasgow to London fantastic, food good, service good, and regular tea/coffee/drinks service, however london to Glasgow shocking- 1st drink service within 30 mins, 2nd 1hr from home and a snack box (2 crackers, soft cheese, a small pack of pretzels, a small flapjack, and a square of chocolate) no hot food, fruit or snacks as I was lead to believe- I purchased these from the shop- so why did I pay extra for this service? My seats were reserved but a family of 4 sat in the 2 seats opposite me, spilling their drinks on me twice and making dome amount of mess (2 very young children) not a pleasant journey at all

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  • Reliability

  • Cleanliness

  • Value For Money

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