Most horrible customer treatment when it comes to a refund

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Tanial321's review of Trans Pennine Express

★☆☆☆☆

“Most horrible customer treatment when it comes to a...”

Written on: 28/02/2018 by Tanial321 (1 review written)

We were supposed to take the 9.15 train from Liverpool Lime Street Station to Manchester Airport the 29th October, 2017. The train could not leave the platform that morning due to a broken-down train blocking the track to the airport. After several announcements by the friendly lady train driver she told us travellers to take a taxi to the airport. So 75 Pounds less later on we just about managed to get our flight back to Stuttgart.
A few days later we lodged our claim with TP, it has so far taken us nearly 4 !!! months and many phone calls and we are still waiting for our refund although during every phone call various TP staff members have confirmed that our claim was justified and our refund is on the way. It was defined as "payment will made before Christmas", "within the next few days", "this afternoon" or "within the next 10 days". It is all a lie ! We are so fed up with this treatment that we sent our story to the Manchester Evening News, hopefully they print it, and by separate letter to the Managing Director of this company.

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    Bus / Train

  • Reliability

  • Cleanliness

  • Value For Money

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