Shuttle Bus To Manhatten From The Airport

We traveled in September 2013, and utilised the shared van service operated by Super Shuttle on four seperate occasions. We opted for this service as we wanted an easy solution to transfer from the airport to Manhatten and back. Our experiences were varied and are detailed as follows:

1. JFK Airport to Hotel. Arrived at 1330 on a Wednesday. Waited forty minutes for van to arrive. Van cramped for room with full load of ten passengers. We were third drop off, took one and a half hours to get to hotel door. At least we were dropped off at the front door, the first passenger was dropped off at the nearest intersection and had to find their own way to hotel.Traffic bad but length of travel is down to luck of the draw.

2. Hotel to La Guardia.Picked up at time stated, journey to airport pleasant, and arrived before time.

3. la Guardia to Hotel. waited over an hour for van to arrive, and because he didnt have the right licence displayed, was nearly left at airport for further wait!!! Took over an hour and a half to reach hotel as we were last drop off. Luck of draw again, though there does not seem to be much strategy to route. Enter through midtown tunnel. travel up to Central Park to go back downtown!!!!

4. Hotel to JFK. Van arrive at alloted time, 1645hrs for 1815 check in. Arrived at airport at 1915hrs, two and a half hours later!!!

Generally good service, but the waiting is frustrating. It seems as though you are punished for them waiting to fill a van for best profit. This should be mentioned at time of booking as the lack of information increases customer disatisfaction. I would use them again only if I was unsure where I was going or had a lot of bags. Tip from me would be to use the subway instead. Cheap option, easy to use and probably a lot quicker.