Money Saving & Easy

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Red Spotted Hanky www.redspottedhanky.com
★☆☆☆☆
1.4
From 43 reviews
12.0% of users recommend this

  • Reliability

  • Cleanliness

  • Value For Money

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Guest's review of Red Spotted Hanky www.redspottedhanky.com

“Money Saving and Easy”

★★★★★

written by on 22/10/2013

On my journey, redspottedhanky was over £20 cheaper than Trainline or National Rail. The website is straightforward and easy to use. I ordered the tickets at 3.00 p.m.on Monday and they arrived the following day by first class post at 09.30. How's that for service? It seems to me that some of the criticism on this site is unjustified. Whether it is airlines or any other cheap internet site, if you make stupid errors, things are unlikely to be sorted out easily or without cost. That's how life works in the 21st century. Everybody wants the cheapest rock bottom deal and then loads of staff on hand to provide top class customer service. It can't be done.

  • Train

    Bus / Train

  • Reliability

  • Cleanliness

  • Value For Money

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Twitcher001's Comment

Written on: 20/03/2014

Don't forget the £10 it costs to post tickets to you! This is blatantly an advert from some one who works for RSH

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Flyingmorrisman's Comment

Written on: 21/03/2014

I think Twitcher001 is in a right muddle here. I have absolutely nothing to do with this company whatsoever nor do any of my family. I use RSH regularly because it is nearly always that bit cheaper than Trainline or National Rail.
RSH send me my tickets by first class post and they normally arrive the very next day. There is NO £10 charge. Indeed there is NO charge whatsoever. There is NO charge for using your credit card either. The price of the ticket is all you pay. I have used RSH about six times now with no problems whatsever and the tickets have always arrived by first class post within fort eight hours of ordering.

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Patreid's Comment

Written on: 09/04/2014

Yes, I've been using them weekly for the past 6months and was very happy, until yesterday when a 'standard/return' journey was issued as a 1st Class Single. When I asked for an exchange to that requested, I was informed it would cost £10 to do so. It seems to me that a call to Trading Standards is in order.

When I asked for a copy of my booking that 'clearly showed' my alternative choice, the email I received said nothing of the class of travel, nor whether it was one way or a return, just the amount paid from my card.

Customer service? Don't make me laugh!

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