Always delayed

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London Midland
★☆☆☆☆
1.3
7.0% of users recommend this
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Abagail81's review of London Midland

“Always delayed”

★☆☆☆☆

written by Abagail81 on 23/06/2017

ive lived in Hampton in Arden for the past year and not once has the train been on time. I cannot believe how poor the service is. The ticket machine is always out of service and then I have to queue at Birmingham new street to get a ticket and get told off for not buying a ticket before - I can't! It's an unmanned station with a broken ticket machine. Often the display boards which tell me just how late my train is going to be are broken so I never know if I'm going to stand there for 20 minutes or an hour. ALSO often if the train is really delayed then they just cancel it and miss out Hampton but no one tells you until the train physically goes past without stopping. This train line pretty much ruins the start of every evening for me. I don't understand how it's allowed to be this terrible. If I was this terrible at my job I would be fired. Why on earth are they building HS2 when they can't even get these services right. Shame on you London midlands for even charging people money for this service

  • Reliability

  • Cleanliness

  • Value For Money

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