written by Bluenose46 on 03/09/2016
Following mine and my sons experience of a return journey from London Euston to Lichfield Trent Valley last Friday 2nd September 2016, I only wished that I had looked on here first as had I done so I would have certainly gone to Birmingham and used Virgin!. For the whole hour and a half journey we had to stand up in the mainly in the doorway area and I was quite shocked to learn from quite a few other people who were obviously regulars on this train from hell that it was a constant occurrence.
It is an absolute disgrace that people in much more need of a seat than me and my 17 year old son who are fit and healthy had to really struggle and some were going the whole distance to Crewe.
A truly appalling experience and in a total of 150 reviews on this site there are 126 1* reviews says it all.
A message to London Midland please listen to the customers who pay your wages and seriously think about spending some of that £13 million of the alleged money you have available on extra carriages as what use is wifi when you can't even sit down.
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Sniffingmoose's Response to Bluenose46's Review
Written on: 13/09/2016
As a regular user of the route, I have experienced the overcrowding on the route, however the walk on fare is dirt cheap so I regard it as travelling 3rd class to London. The trains can only be 4 coaches long as some of the stations that it stops at in the Stoke area have short platforms. Trouble is everyone wants to travel on it because the fare is so cheap compared to Virgin. Your other option is to pay a bit more and take the London Midland train to Rugby and change onto a Virgin Train at Rugby.