Worst Service Ever

Click here if this is your business
★☆☆☆☆
1.4 / 5
7% of users recommend this
Click here if this is your business
  • Reliability

  • Cleanliness

  • Value For Money

Puss100's review of Cross Country Trains

★☆☆☆☆

“Worst Service Ever”

Written on: 08/08/2017 by Puss100 (1 review written)

Took a 1st class journey from Edinburgh to Birmingham with Crosscountry Trains; worst journey ever.

Despite purchasing a first class ticket there was no food available. Was told food would come on board at Newcastle, it didn't. Question: why wasn't food put on board at the start of the journey? Questions why was food that was being sold on board at the start of the journey, and picked up along the way?

Shocking attitude from staff on board and at customer service centre; they didn't care less.

On the way to Edinburgh we traveled with Virgin Trains. This was a first class journey. Complementary alcoholic drinks (you have to pay for them on Crosscountry) and hot food and snacks throughout the journey.

Crosscountry are taking money from their passengers and not providing the service purchased. Will never travel with them again.

  • Train

    Bus / Train

  • Reliability

  • Cleanliness

  • Value For Money

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Deals on Expedia