Cross Country Trains – Questions & Answers

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Asked by Lassedinburgh on 27th June 2016 Report this content
Is there a catering service on these trains in first class on a Sunday?

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Asked by sheilawallace on 15th April 2014 Report this content
My husband are coming to cornwall in June and are considering travelling by rail instead of car, but have been put off by the terrible reviews that your company have been given. Perhaps you can assure me that these derogatory comments are not as bad as they sound and that I and my husband would have comfortable journey with you. We will be travelling from Warrington Cheshire and my husband is disabled and we cannot afford to encounter any problems.

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Answers (2)
Report this content JayneWil Written on: 15/04/2014
My mother is disabled and I did book journeys for her on Cross Country and also arranged for assistance at the stations as she had to change at York. In my experience arranging the assistance is very good. You need to remember to ask for help getting luggage on board too as well as the wheelchair and travellers. My parents experience of actually travelling by train is that the process works but is highly dependent upon the staff at the stations where you need assistance. It is also dependent on your train not being cancelled because the station staff have to call ahead to change your travel assistance details and sometimes the messages don't get through. For example, Doncaster is terrible, but York is excellent. Newcastle is great, but Hull wasn't good either. No-one was on the platform in Hull as arranged so some helpful students offered to assist my parents instead! In Doncaster the disabled lift was out of order so they had to walk under a disused tunnel with a slippery floor at speed. Then the person helping them forgot them and they would have missed their train were it not for those helpful students. In summary, if the train is on time and the station staff are good, you are OK. Hope this helps.
Report this content NIgelGresley Written on: 15/04/2014
Go by car, at least you will have a seat and somewhere to store your luggage! Trains are usually too short for the number of passengers wishing to use them and, should the train be delayed, there is a possibility that it will be terminated at an earlier station and you will be asked to de-train and catch the following one. Good Luck!
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