Serviceteam - www.serviceteam.co.uk

This company is not only sub standard but employs people with rude and aggressive attitude. My wife was verbally abused by one of their employees asking for extra cash to buy some paint for a work that was already paid for. We confirmed with the company that we were not supposed to give any cash to their contractors but the man continued to act aggressively. The overall quality of the work was really bad, 3 month after they refurbished our window seals the plaster came off. When we ask them to come back they just ignored our emails. I would not recommend these people to anyone.

This company made a great deal of the fact that it offered guarantees on all work undertaken, but after laying a patio at my property that breached the damp-proof course, and despite admitting its error, did not rectify the problems caused by its substandard work. The company has now been liquidated and currently operates under the name Multi-Trade Property Services (http://www.multi-trade.co.uk/) - a company to be avoided.

Serviceteam arrived to check my boiler and gas heater on the correct day in November, but the engineer said he was not qualified to check and issue the certificate I needed. I called Serviceteam and explained the problem and they agreed it was their error as I had explained our needs and the cost of £96 for the two appliances and a different engineer was arranged for the following week. He came on the day, did the job and I received my certificate. BUT two payments were taken from my account. This is totally unacceptable. I have rang and spoken to Serviceteam about this several times and they never get back to me to clarify this. I have e mailed and now the website is down and the phone line is out if action. I hope that this compliant will get a response from Serviceteam as I can not recommend this company to anybody. I had misgivings about giving my bank details in advance , I trusted that Serviceteam would deal fairly with the customer. Being charged twice was not warranted, you made the mistake, I wasted time waiting for the engineer who couldn't do the job. If it you thought only one appliance was meant to be looked at Serviceteam should have charged the lower fee, not the £96 for the two appliances. So you really did make the mistake and I should not have been charged for the first call out. Also we have a maintenance contract for our boiler and I would have used them, but they could not have checked the gas fire, so it was absolutely clear that I would have requested the checking of the two appliances.

Please deal with this, I can not afford to waste £96 and would appreciate the money being reimbursed to me.

Ruth Lawn

I arranged for James, a landscape gardener, to come to my house to give me a quote. It was booked for some time before 8am, but he never showed up.

I then made 2 calls to the main customer service number, and they promised to call me straight back - but they never did.

I eventually had a call from James, who said he couldn't make it, and that he couldn't contact me because he had lost his phone. Really poor. I was not prepared to wait in again before work, but I could have arranged an appointment on a Saturday - but he couldn't find any time to come round.

The electrician came and I explained the possible cause of the fault. He spent more than 1 & 1/2 hours trying to find the fault (He knew he was working nearly £1.50 per minute). When I insisted that a similar fault occurred before and it was only a loose connection in the loft. He then reluctantly went there and found a loose connection and reconnected the loose wire. He charged me £192.00 (inc. Vat). I think it is a day light robbery. I intent to refer this to the ombudsman and make it publish in the which magazine.

I had a BBQ in my garden this Saturday for my friends and some family to take advantage of the fantastic weather we're having. I'm certain we won't have it for long, so I decided to make the most of it. My garden was an absolute tip. It was overgrown and had rubbish piling up, I hadn't done anything to it for almost 2 years I would say.

I found Serviceteam online and they sent 2 guys over to me on Thursday. Both really nice guys and they got started on it straight away. It was a blazing day but I can't remember seeing them stop for anything, they were like two little beavers!

They stayed all day with an hour for lunch and when they had finished the garden was transformed, I could see the ground at last and the grass even looked good which was more by luck than design I think.

Everyone commented on the garden at the BBQ not knowing what a mess it was just a few days earlier. Serviceteam did a great job and I would recommend them to anyone.

I was let down by another large plumbing company before I rang Serviceteam and I wish I had called them first. I've seen them a few times in our area because their pink van is quite distinctive but I never really put two and two together until I had a problem with my boiler.

I was bowled over by their service and very impressed with the text updates when ordering the plumber, this is more like booking something from Amazon!

The plumber arrived on time and in a smart uniform. He made me feel comfortable, he was friendly but not overly friendly and chatty. He got stuck into the boiler straight away. I don't know what he was doing but he got it working again and gave me some advice about the boiler settings.

I certainly wasn't expecting to have such a good experience from a plumbing company so I am very pleasantly surprised.

I haven't got anything bad to say about Serviceteam. I've had the same customer services person every time I've called. Gayle is always polite and cheery, she is a pleasure to deal with.

I have several flats that need attending to every year and I have used them for electricians, handyman, plumbing and heating. All the jobs have been competed well and on-time. If I've ever had a problem, I've just picked up the phone to Gayle and had it sorted.

The tradies are friendly and take the time to explain what they're doing and I get reminders when I need certificates for the flats. I think they're great value for money and I wouldn't consider using anyone else.

I had these guys round today to look at my boiler as it was not heating up my water to a very high temperature. I have to say the experience was refreshingly good and so I felt I should give praise to them as I was so impressed. The call centre staff we're knowledgeable, I got a text and an email to say when they were coming and the engineer was on time and a really nice guy. The fix was a lot simpler thank I expected and I was charged just an hours labour. I'd recommend them if you need a gas engineer.

Well what can I say. These people really got me out of trouble. After my previous tenants walked off with my Gas Safety Certificate which was kept new my boiler I really needed a new Certificate TODAY!!!!!

I have new tenants moving in lierally now as I write this and I needed this certificate beforehand.

I could not get hold of the company who done it originally for me and almost had to postpone the tenants moving as I was struggling to get this done today which would have cost me money.

I came accros Serviceteam and spoke to someone there called Mana. He was really helpful and didnt make any promises but said he will try and get back to me in 10 minutes. True to his word he called me back with news that a qualified engineer will be at my door within 2 hours.

Again, true to his word, I had an engineer called Dave arrive. He was prompt and polite, inspected my boiler and issued me with a certificate. Dave even had a quick look at a leaking tap I had which he fixed in 5 minutes.

I've already paid with my card and got my certificate and receipt and could not be happier with the service I recieved. No wonder they call themselves Serviceteam.