Rightio Reviews - www.rightio.co.uk

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Latest Reviews

★☆☆☆☆

“£112.80 for 5min visit and no work carried out.”

Written on: 09/07/2018 by 473Roche (1 review written)

Today I received a Rightio engineer. I explained the water pressure was dropping intermittently and he immediately explained that it's a localised issue, caused by the droughts we're having. He said that he called Rightio on his way to my address to say that might be the problem, and they sent him anyway without passing that message on to me. Righio have charged me £112.80 for 5mins of him being here, and no work was carried out. The engineer didn’t check any of the faucets, none of the… Read Full Review

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★★☆☆☆

“Rightio Customer Care plan not worth buying ”

Written on: 17/05/2018 by Moortown21 (1 review written)

Unfortunately having taken out the top level of cover on the customer care plan with Rightio, on the occasions I have had to use it, the service has been anything but top level. The only good point is that when the engineer does come, he is excellent. Having had to call them out earlier in the year, I had to wait longer than the suggested time on the agreement plan but eventually the engineer came and he did a very good job. I have had to contact them again and could not get a date within two… Read Full Review

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★☆☆☆☆

“Couldn’t fulfil emergency work”

Written on: 13/02/2018 by juMcIntyre284 (1 review written)

I rang Rightio to attend an urgent problem at my rental property, I was bombarded with texts about how they were finding an engineer. Then they rang and admitted they couldn’t get a plumber out. We rearranged for the next day and 15 minutes before the slot was due to end they rang asking to reschedule for 2-5pm my tenant was going to be out then. They asked to reschedule for tomorrow so I told them not to bother. Don’t bother with Wrongio, they accept work they cannot fulfil and at £89… Read Full Review

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★☆☆☆☆

“electrics”

Written on: 10/10/2017 by Dillane385 (1 review written)

all I wanted was 3 wall sockets replaced for new ones...workman did not arrive until 7 p m ... I rang at 11 am....after 10 min filling in paper work {before doing anything } electrician [ I use that word loosely }he checked the 3 sockets. after 3/4 of an hour said he needs to come back to do the work and that will be £140 for nothing and when return to actually do something I would be charged again another £140 plus..... hence I wont be asking them back and kissed my pension money away… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 04/07/2017 by CWkeswick (1 review written)

We booked a plumber at 8:15 this morning and he was scheduled to arrive between 12 and 2. He didn't arrive Rightio called us to apologise and told us he would attend about 16.00. He didn't arrive We had no contact from rightio so called them again to be told an engineer would call us He didn't so we called again and were told the engineer would call within half an hour After about 25 minutes the engineer called to tell us they were too busy and would be unable to get to us today ! The… Read Full Review

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★☆☆☆☆

“Called these on 20/1/17 to fix my boiler. Had got a...”

Written on: 27/02/2017 by olly-ray1 (1 review written)

Called these on 20/1/17 to fix my boiler. Had got a quote from another company but had to wait 3 days.was told it would be fixed same day.paid £130 for plumber who was at my house for 7 mins.was told would have to wait 3 days for parts.was qoted over £200 pound more for parts from other company quote.Iagreed cos was so cold.3 days later for a call saying it would be another 3 days.cancelled and wrote a complaint.not got a reply back after 4 weeks.going to ombudsman… Read Full Review

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★☆☆☆☆

“VERY POOR”

Written on: 17/02/2017 by 96Hawkins (1 review written)

I contacted Rightio for a boiler repair service. The engineer who arrived was polite and stated that I needed a new part. They booked the return visit for 5 days later, when the part arrived. I received a phone call confirmation in the afternoon to confirm the engineer will attend to repair my boiler and they were aware from the previous visit that I had no heating or hot water at all for 5 days. I took half day off work to be in for the engineer. They called again at 4.00 pm and cancelled the… Read Full Review

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★☆☆☆☆

“Quick efficient service, but double the price of...”

Written on: 16/02/2017 by Harvestmoon1 (1 review written)

I was locked in my home two days ago. Scoured Local Yellow Pages for local locksmith. Found "Rightio" ad. "No call out charge , local tradesman etc etc etc". Rang the local number shown, and found myself taking to bloke in Birmingham !! We went through the charges.."£89 per hour and per PART hour thereafter (he assured me most work done within the hour). Plus parts of course. I had no choice. Was locked in. Locksmith arrived in 45 minutes. Very pleasant young guy. Did the work as required… Read Full Review

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★★☆☆☆

“Quick, efficient service, sky high price”

Written on: 16/02/2017

Had a problem with my lock a few days back. Scoured local Yellow Pages. Found ad for a "local" company, no call out charge etc etc etc. Took a punt. Rang number with local STD code. Phone answered by Brummie (alarm bells starting). I was locked in my own house, so was reasonably on the back foot. Charges ?? "£89 an hour". Plus £89 per PART hour after that. Ouch, but the Brummie gentleman assured me that most work is done within the hour. Went ahead. Very nice young guy came (as promised)… Read Full Review

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★☆☆☆☆

“Unacceptable, unprofessional service”

Written on: 07/02/2017 by gedford (2 reviews written)

I contacted Rightio Monday morning 30th January reporting a defective central heating boiler. Engineer was on site approximately 1.00 - 1.30pm The boiler was beyond repair due to its age and was "capped off" as it was potentially dangerous. I was happy with progress thus far. I asked the engineer to quote me for a new fitted boiler and received a random summary of the changes in operation that had taken place within his company, Rightio. I urged him to obtain a quote as quickly as possible and… Read Full Review

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★☆☆☆☆

“Very overpriced”

Written on: 03/02/2017 by MrsLaw (1 review written)

Overpriced Locksmith came in November charged £94 80 which was a reduction for pensioners he was there for 3/4 hour. Today I had to get another locksmith for the same fault. Martinsd Gartcosh I was charged £64… Read Full Review

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★☆☆☆☆

“Despicable company ”

Written on: 28/01/2017

I needed a plumber as I had water coming through my ceiling. I was hesitant seeing the reviews but desperate - and they dropped their prices from £129 per hour to £74 per hour. So gave them benefit of the doubt. They said a plumber for 10.30am this morning and now at 10.30 they say hopefully between 1-5pm. The leak got worse over night so I've cancelled them. The call centre staff are robots, it's not their fault. They are however sales focused and pushy. Very inconvenient and not what… Read Full Review

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★☆☆☆☆

“I feel ripped off!”

Written on: 03/01/2017 by upFry215 (1 review written)

Please do not use this company. They are far more expensive (about £50 per hour) than other trades people - even their emergency rate. They are extremely economical with the truth, all charges are much higher than you first believe due to VAT being added on. Parts are over charged and customer service agents will lie to you to get you off the phone when complaining. I guarantee this company will leave a bad taste in your mouth… Read Full Review

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★★★★★

“Rightio saved our Christmas”

Written on: 30/12/2016 by PipChivers (1 review written)

Our boiler stopped working on Christmas Eve, and after calling around looking for plumbers we eventually found Rightio, and thank goodness we did. Their engineer arrived within a couple of hours of our call, diagnosed a PCB fault and collected the part from the merchants the same day. By tea time we had not water and heating again, and with a house full of visitors we were so grateful. The engineer was a very nice chap, helpful and we got the impression that he would go above and beyond what… Read Full Review

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★☆☆☆☆

“Do NOT use this service!”

Written on: 15/12/2016 by jenjennic1990 (1 review written)

We hired a plumber to come and install 2 new taps in the kitchen and a bathroom as we wanted to upgrade from the old ones we had. We had no issues whatsoever in terms of the plumbing before this. The "engineer" took an hour to install each tap (after saying how simple and easy it would be). This cost us over £200! In addition to this, the man was incredibly brusk and rude to me and my mother. A few weeks later (after we'd been abroad), we came back to see a leak under the kitchen sink… Read Full Review

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★☆☆☆☆

“***AVOID AVOID AVOID***”

Written on: 06/12/2016 by Freckly77 (1 review written)

Called for a boiler repair, wish I hadn't! The leak was caused by an air flow sensor should have been dealt with within one hour. However, engineer forgot to turn off the valve when reconnecting water and kitchen was flooded. Bad enough but considering the new kitchen was fitted in the last month! Water seeped down the back on units and under new laminate flooring. Engineer spent 6 hours at my property, elderly lady and child at home without water and heating in winter!! Completely inept… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 04/11/2016 by 87Roberts (1 review written)

I booked rightio plumbing service to do three things 1 change bathroom sink 2 remove water softener and 3 improve cold water supply to my bath. Terrible job done on changing the sink Water softener removed but pipes look like spaghetti totally unprofessional Most unpleasant experience was that the plumber had no idea how to improve cold water supply to my bath after two hours to sort out problem. And when he left there was no cold water supply to bath. He did replace ballvalve to my cold water… Read Full Review

Jenjennic1990's Comment

Written on: 15/12/2016

I've had a similar issue with Rightio plumbers. I can't believe they're still allowed to operate after all these poor reviews!

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★☆☆☆☆

“I feel I've been taken advantage of”

Written on: 11/10/2016 by denisefletcher (1 review written)

Today I have cried. I am extremely disappointed with the work Rightio have done in my house today - I feel like I've been "had" Firstly the problem has not been rectified but it has cost me £120 -the worker cleaned out the filters which took 5 mins He didn't seem to know what he was doing. And admitted to me that he didn't like doing shower repairs. I had already looked on the internet and thought that there was a problem with the valve but he never went near the valve or looked at it… Read Full Review

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★☆☆☆☆

“Terrible serbice”

Written on: 22/08/2016 by ChrisKissane (1 review written)

All they are interested in is getting the first hours payment, up front, after which they offer a very bad service, and no refunds. They are economical with the truth over the phone, and then subsequently tell different stories in writing. The plumber was late, didn’t tell the truth, wasn’t based in Watford, took some photos I had already offered to send, and left. The ordering of commonly available parts was ludicrous, when they can be obtained off the shelf almost anywhere, and the… Read Full Review

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★☆☆☆☆

“Poor service, avoid if it's an emergency!!”

Written on: 19/08/2016

I called at 6 pm as there was a leak in my bathroom and needed a plumber urgently. I was told they had someone in the area, took all my details and said a plumber would be there in 1-3 hours. I called at 9.15 pm to see where the plumber was and was told they were still looking for one to come have a look. 5 minutes later I had a call that no one would be able to come and that they might be able to get someone to come the next day but only in working hours. Very annoyed as I waited for 3 hours… Read Full Review

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