Repair Care - www.repaircare.co.uk

I have no words to how awful this company is.

These clowns have cocked up my "repair" for my cooker since day one, and are still keeping my money after doing nothing.

The trail of emails and evidence I have can wrap around several houses, so I don't make reviews like this lightly without something to back it up.

They send out an "engineer" (service tech) who misdiagnoses the electrical problem with our cooker, orders the wrong parts, then says a gas engineer is needed to fix my oven not sparking (electrical).

A week later the gas guy comes out, completely clueless to what happened the week before. Tells me that he has the wrong parts, and it's a completely different problem. He orders a different electrical part - known as an "interference suppressor". Although upon initial queries with the subcontractor, I was told it's a "transistor like thing that fits on the back of the oven" (that's almost a direct quote).

A week later I get a text that the part (singular, one part - this will be important later) is out of stock with no ETA.

To save whomever is reading this an afternoon, after dozens of emails and hours on hold to multiple phone numbers, RepairCare has flat out lied and without my knowledge, closed the repair and kept my money without ever telling me. I only found out by chance as I was checking my repair status ten days later - after she told me they were "looking to source the part from another supplier".

But WOAH... all of that changed magically and what started at one simple part, now became multiple parts - and the "parts would exceed £250". However the original part identified was a simple £20 part that is easily available. After a whole lot of back and forth, now it is THREE parts that are needed, not just the one...

Important to note - the decision to change the entire "problem" was made 10 days later without any engineer or tech actually seeing or doing anything.

The whole palava escalated over time, they kept giving different excuses, and not surprisingly were reluctant to put anything in writing. They keep bringing up their "Terms" (with a capital T) referencing different "Terms" to suit whatever excuse they're giving. However, they don't stick to their own side of the bargain and try to find an excuse to trick you out of your money.

Luckily I've gleaned enough emails from various people in their company and subcontractors that prove their dishonesty, inconsistencies, incompetence and contradictions. Took a lot of time, but the paper trail is pure gold and I'll be forwarding it on to trading standards. I can't imagine if I were a pensioner or someone vulnerable and had to deal with this in the dead of winter.

Seriously - do not trust these people. You've been warned!

The only thing that worked smoothly was them taking their fee at the outset.

Repaircare cited every excuse in the book to refuse a refund. After a lot of hemming and hawing (and excuses that were found out) they refunded some of the fee retaining a "call-out fee" citing a T&C condition that was simply untrue.

After hitting a brick wall with Repaircare for the remaining money of mine that they unfairly held on to, I raised a chargeback (idiotically I didn't use a credit card as otherwise I could have gone down the much stronger section 75 refund route) and the card company refunded the balance that Repaircare had held on to, thus making me whole again.

For others in my position (Repaircare (or it's local contractor) promising one thing and delivering another and refusing to refund) my advice would be to use the Section 75 refund process (if you used a credit card and it cost £100+) or the card company's chargeback process (any amount, debit or credit card) to get your money back. Just remember that you need to have tried to get a refund from Repaircare first before going down this route.

So, don't be a chump, use the consumer tools available to you. For the Martin Lewis guides that I used to get my refund, just google 'MSE chargeback'

Rude, phone was put down on my three times. was told there's nowhere to complain and no complaints section I was waiting over 3 months for a job to be done because they didn't have the parts. ive gone directly though hoover now as apparently jobs should be done within 30 days. but obviously this was not the case and hoover has taken over, but I constantly get texts from these people saying my product is out of stock. when I simply want to voice my issues with the service ive received to avoid it happing to others they apparently didnt even have a manager or anyone to take any form of complaints.

so in other words you job will not be completed, you will be treated like rubbish and RUDE (the word I wanted to use said it was inappropriate so only you can imagine what I mean by rubbish) and hung up on and you cannot make any official complaints with this company and I have to voice my complaint to hoover which makes no sense to me but I will be making a complaint to hoover themselves because this treatment is disgusting.

Outrageous service. DO NOT USE.

Booked an appt on Mon 7th June to book engineer to repair my fridge freezer which had stopped working. Appt booked for Wednesday 9th. They cancelled without notifying me and rebooked for Friday 11th! I only found out by chance as i logged onto their online portal to see what time the engineer would be coming.

No phone call - nothing. Had i known the appointment was rescheduled - i would have booked with a different company.

Telephoned Repair Care on Wednesday 9th to complain, and got this: "nothing we can do - engineer's system was not updated - soz". I insisted that I speak to a manager - was refused!

Was told - "managers don't speak to customers - you will get a call back in 48 hours". Pressed again - was told - "it's policy - 48 hours - you're not going to speak to a manager - you have to wait 48 hours - or - send an email".

Adviser then hung up as "we're not getting anywhere"

After a couple of visits the Engineer admitted defeat and my Bosch Dishwasher was deemed unrepairable. I checked and was told my payment would be returned. I even had a text confirming this. After a month of no refund and a new dishwasher installed, i started to chase. Phones unanswered, no reponse to emails I started to look at alternative routes and spoke to several people who assured me it would be dealt with. Now 5 months and I have had to get the credit card company involved and looking into other options. Don't believe the promise on no fix no fee, once they have your money they don't give it back even when they agree to return it.

Placed an order for an oven repair last year and eventually got a booking confirmation for a date just before Xmas - no engineer arrived and didn't receive a message until 4pm saying due to high demand it would be after Xmas. That was Xmas lunch made difficult! Repaircare didn't care! Severely let down.

Had to prompt for a date. Very poor communications, engineer overworked & didn't seem to care and gave only minutes warning before visit in February!. Two months to get a visit - at which he refused to work on the cooker because the supply pipe installation done 25 years ago wasn't quite to regulations. Could have repaired the cooker - previous engineers have had no issues. I had been warned that they look for any issue to claim the £45 and do no work. Avoid this company.

Company could not replace the oven door glass as they were unable to remove the door. They then accused me of breaking the door and charged me £45 for a call out that achieved nothing. A different engineer fixed the glass in 15 mins. Hopeless - avoid!

Absolutely shocking.

Terrible service. Took money upfront on 11.12.2019. for repair. Repair still not done. I got told twice the part was on order and they were waiting for it to be delivered. I then found the needed part online with next day delivery! Called them back to tell them this. Since then 2 engineer visits have been cancelled by the engineer company. Still no repairs one. 1 month later

Avoid Repaircare like the plague. Three engineer visits for a 1.5 year old dishwasher not heating water. First engineer diagnosed problem as heating element. Second engineer fitted a new wash pump (allegedly a special Zanussi special order part) 28 days later . Third engineer phones to say Repaircare have sent him the same part again (heating element). Three days of your time, several phone calls and letters will get you nowhere. Repaircare simply ignore customers, provide shoddy and unethical service. Please please avoid if your value your time.

They cancelled my booking three times in two days. At the end I cancelled it all together. I am still chasing them to get refund for the call out days after the cancellation.