On Tuesday 6th February I called their office at 14:55 as my tenant had water pouring through her ceiling, onto the floor below, which took out the electrics and the fire alarm. I explained it was obviously an emergency and as the advert states ‘you are an emergency call out, who aim’ to respond within an hour, hoped it would be dealt with promptly. Nothing could be further than the truth! I was told no one was available until the following day between 10am to 2pm. I very reluctantly agreed and explained the engineer could have the key code, as I was unsure if any tenants would be at home. I was told this was not possible as the times had to be noted of the engineers arrival and departure times, I explained there are cameras at the property, but was still told no there had to be an adult present. (Who leaves a child to let in trades?) I waited until just before 2pm on Wednesday to phone the office, as I hadn’t received a call to say the engineer was on his way, as promised. I was informed he was due ‘now’ and went to check his eta, but was then told he was coming tomorrow. On Thursday I arranged for a tenant to be in and the engineer called me to say he was on his way. I explained to him that there was leak around the toilet in addition to the possibly broken Macerator. He was there for several hours, then called to say it was all fixed. I asked him to flush the toilet a few times just to ensure it was fixed. He reassured me had and all was fine. I called the tenant to say she could finally return home, (she had to stay with family as had no flushing toilet) now she had a working bathroom again. She travelled for an hour and 20mins, came home and found her bathroom and toilet was very dirty, wet as was raining and he’d left the large window open, and her flannel had been used to clean up! She then flushed her dirty toilet and it came through the ceiling, taking out the electrics and fire alarm AGAIN! I called the office at 8am on Friday and asked for a different engineer this time, but was told he was the only engineer covering this area. He duly turned up and fixed the leak around the toilet, which the company had the audacity to charge me for!!!!. Again my tenant travelled home, then called distressed as the engineer had opened the definitely unopened carton of milk from her fridge. Apart from your exorbitant charges, I have had to have the electrician out twice, further damage to the ceiling, lost a weeks rent from my tenant, had very annoyed other tenants who were without electricity and a working fire alarm, the engineer uses somebody else’s milk, doesn’t find the hole in the pipe and possibly didn’t even need to replace the Macerator, in the 1st place, then left a dirty toilet. The reply is as follows, I’ll cut to the chase they’re offering me £1 for the milk the engineer used, without consent. Thank you for emailing in with your concerns. After looking into this for you we can only apologise that you're unhappy with the outcome of our services provided. With regards to the availability issue in your complaint we can only apologise for this as we don't guarantee appointment due to our line and that simple jobs such as a boiler service can end in a boiler repair, and this will delay the initial service significantly dependant on what is needed to complete the task at hand, and we can only apologise for these delays as they are out of our control and cannot be helped or prevented for reason such as this and to being delayed in traffic on our way to the intended destination we do not guarantee a time slot and we can only do our best to attend within the advised time window at the time of booking. For the part of the booking where you have waited and chased the eta to be advised it will be the next day, I have spoken with the sales rep in regards of this and asked him to be more diligent with his performance to make sure this does not happen again to yourself or anyone else as this is not the service we aim to provide. On to the crux of your complaint at the time of booking it was never advised to us there has been a substantial leak on-site and we have only been asked if we can repair Macerators to which you was advised we do not and then you proceeded to ask if we can install to which you were informed we can and then proceeded to book an appointment for the Macerator you have supplied to be installed by us on our hourly rate of the minimum of the first hour and any parts being required would be additional to this rate. At this point nor the next day when chasing your eta was it requested that we look into the leak on-site as well. When we have attended on Thursday the engineer has called you to advise and you have given the key code number and made the advisory to the leak on-site as well as this was done via his mobile we have no record of the call to confirm what was said or not but I have spoken with the engineer who has advised you did make this advisory and that you believed the leak was coming from the toilet. Upon carrying out our requested work of replacing the Macerator the engineer found that there was a leak on a joint of the pipework connecting to the Macerator and he has repaired this tested it 4-6 times and there were not further leaks found from this component. With this he has then completed the install and checked the installation and all tested okay with no issues of a leak arising from this. When we reattended for the callback where you were advised if it is not related to the work, we have already carried out this would be chargeable and if it is related to the work, we have done it would be free of charge. on our arrival for the callback, it was found that there was a leak coming from the back of the toilet and our engineer has resolved this for you by replacing the Viva mini flexible pan connector, additionally to this he has stripped back the bath panel and found evidence of a leak here and with his investigation found the bath waste to be leaking and he has tightened this up for you to resolve the issue of the leak on-site. The callback is chargeable for the reason of the bath waste was not originally worked on by us and is not covered by our 12-month guarantee as we had not previously worked on this part before this visit and as you were advised if it is unrelated to what we have done on-site it would be chargeable you are liable for this fee incurred by this visit. Furthermore, we have spoken with the engineer about the use of the milk, and he has advised he did use this to make a cup of tea whilst he was on-site and be happy to reimburse you £1 for this. So, to clarify. You will not receive a refund for our visits for the following reasons: We do not compensate for delays out of our control, We installed the macerator unit you supplied as requested and repaired a leak on the pipework connecting to this, We then reattended and carried out a separate repair unrelated to what we have done on-site originally for you, (tightening the baths waste to prevent any further leaks). As you accepted the rate for the original visit to take place and this task has been completed you are liable for this bill in full. As you were made aware if the return visit was unrelated to what we have originally done on-site it would be chargeable you have been charged in accordance with this and are liable for this as well as the issue we were called back for was unrelated to the installation that took place on-site. I apologise if you're unhappy with this decision but the most we would reimburse is £1 for the milk that was used by our engineer without your tenant's permission.

I was quoted a particular time for a job and directed to purchase the materials. They significantly overran for no reason. Misled about the way time was spent (when I was there and could confirm that the aspect of the job they claim took further time was completed hours before). They actively encourage their plumbers to take unnecessary trips offsite on your time to increase timing for the job and then direct charge you without a proper particularised invoice. Disgusting behaviour. Do not use if you want to have a straightforward job completed for under £1k!

Avoid at all costs.This company are ruthless. I have reported them to Barclays bank fraud to get my money back. Literally use any other company than this one. They will screw you completely then block your number and email and whatsapp after taking your money. They won't provide a report or invoice etc they took hundreds of pounds from me to fix to valves on a boiler then as soon as i had paid because i wasn't on site never did the job literally took my money and walked then blocked me when I tried to contact them since. It's unbelievable.

This company charges over the odds for all elements of their quote. They charge £1,200 per day for labour. They charged me £1,800 for just under 8 hours work. How does that equate to 1.5 days? They charge £500 for additional 5 years extended warranty when the boiler manufacturer already provides 7-year free warranty if boiler installation is done by one of their approved installers; and PlumbingForce engineers are approved by this supplier. So effectively, I paid £500 extra for an additional 3-year warranty. The boiler unit with flue and additional kit costs less than £1,700 including vat. When you factor in supplier discount to PlumbingForce, its much less than that. PlumbingForce refuse to provide a copy of the original invoice from the boiler supplier for my records. They charged me £4,080 to install my boiler when several quotes like for like with exact same qualifications, certifications and same 10-year warranty came to £2,000. The gas engineer did not plug a leak in the filter at the end of day 1 leaving our hallway carpet wet. Had we not noticed, it would have been a disaster. He also did not ask for a vacuum to clean up the mess in the hallway. Very unprofessional. Finally, the current operations manager is very rude. She was very rude and curt on the phone. She does not respond to emails and when she does, she deliberately, sometimes, replies in CAPS, to shout back. She has at the time of typing failed to answer all my questions. There is no point sending emails to their enquiries email . She is one of the people responding to emails received, expect nothing short of extremely poor customer service. If you need a gas combi boiler installed with a 10-year warranty for a 3-bedroom house, it should cost you no more than £2,000. Shop around online, get a few quotes, speak to the boiler manufacturer/ supplier about the warranties available. Remember, a gas engineer hourly rate is about £60 per hour, even in London, so a day rate should not be more than £480 (£576 if they are vat registered). A boiler should not take more than 8 hours for installation by one engineer. Do not make the mistake I made, do not pay double the amount required. Get your quotes in and Do NOT USE PlumbingForce Ltd.

Steer clear ! I contacted plumbing force on 14th July to fit a gas fire due to being let down by a local fitter. They said they could do a same day visit, their rate was £99 +vat, which worked about the same as we had been quote, presuming 2 hours would be enough time. How wrong can you be! They needed card details before they could book the job in as well. I must add here previous fire had already been removed. First visit they checked the flue was drawing and had no leaks, as new one had been fitted. They taped the back plate to the wall. Removed a piece of skirting board which shouldn't have been there and discovered that a reducer part was needed before they could fit the fire. They had full view of the gas connector and what was needed. They left saying they would order the part should be monday or tuesday. This visit cost £237. 60 the payment was taken, the paid invoice stated to fit gas fire and no further call was needed. I contacted their gas person, via text, to see if he had the part, he said he thought the office would have rung me, he said he would ring the office. I heard nothing phone calls, promises to ring back numerous times, advised to send complaint letter and given the email address. Eventually I spoke with a person who said they would book job in for 5th August she would ring me to confirm. She didn't, so I had to ring again it was confirmation that they had the part and it was booked in for the gas person to do the job on the Friday 5th august, they would arrive at 9. 00 am. I had a phone call from the gas person to say would be 11 am. They arrived later. As soon as they arrive you must sign a tablet to say they are on the premises, so charging can begin! they tested for gas leaks and turned off the gas. After a short while they discovered they needed another part, this involved a round trip of 56 minutes + time purchasing the part. I was charged for this time. On their return the job was completed, and gas service checked and signed off. I then needed to sign they had left the premises for the charging to stop. This visit was £399. 74. The total cost of having the gas fire fitted was £637. 34 steer clear of a rip off company that shouldn't be allowed to do business!!

I'd give zero stars if possible. Exorbitant fees but i did know these at outset as i was desperate. Their 'technician' was in and out 15 mins and said he'd sorted it by simply unscrewing and re-screwing the pipes. He was more concerned with getting out asap as it was xmas eve. He did not fix the issue and on coming out again said it would cost another £176 plus parts to have another go. I called someone else out who changed the valve over in 30 mins for £50. Plumbing force refuse to address their awful service. Definite 'rogue traders' so just be on your guard.

Awful experience, avoid this company at all costs! I paid £30 for a plumber to attend my house to give me a quote, he was rushed and kept telling me he needed to leave and would send my quote the same day. Instead, later that day my card was charged £426 without my authorisation. I then spent 3 hours of my time calling Plumbing Force customer service to establish why this was taken and get my money back. Customer service was poor, and it took me 5 days to have my money refunded. After this I sent in a complaint and received an incredibly rude and unapologetic response, and I was then ignored. A nightmare and no remorse from Plumbing Force for the issue they caused.

23rd Feb 2022 Very unreliable. DO NOT USE. Booked an appointment, was given a 4 hour slot. Travelled an hour to my sons house and waited for 4 hours for them to show up. Then at the last minute, a phone call saying sorry plumber was delayed and asking to re-appoint the following day. Then exactly the same same again. Waited for 4 hours and then another call asking to move to the next day. Unacceptable.

Booked a job (blocked Toilet) and gave card details to secure my job 1 hour before my scheduled appointment I got a call saying they won’t be coming What am I supposed to do now with the only toilet booked and I have a young person ? Not to be trusted !!

Sent a unprofessional plumber sent 3 hours on the site, but most of the time on the phone seems like asking help. Didn’t fix in the end, but still talking over £350 from my bank. Called the company already, just asking me send it with email there is nothing they can do, it’s company police. No wonder they have to take card details from the start. Otherwise they know no one is going to pay for nothing. Please avoid this company. Trust Me, otherwise u will just become next victim

I booked this company for a gas fire repair. As usual I trusted them with my credit card details, expecting that they would take agreed amounts for their work. On completion of the work I checked my account and discovered they had taken double the amount I had agreed to, that is £237.60 rather than £118.80. They did not send an invoice until 13 days later, when I discovered what had happened and asked for it, and then it tried to imply the engineer was in my house for two hours when he was here barely an hour. I already resented having to pay again as they had already been here a few days previously and I thought the fault should have been properly fixed then, However I had agreed to one hour. As the engineer left after the second visit he said he would recommend 'no charge'. It's a pity he was over-ruled by members of the com[any. The result is I have been charged £354.40 for one ordinary gas fire repair. Apparently they think this is perfectly ok!

Plumbingfarce..is an apt description of this truly horrible company. They charged £426 for a call out for a non working boiler. Took a brief look at boiler and said it needed a new pump and fan. Spent the rest of the time (almost 2 hours) testing for leaks and left my boiler gas supply crippled and did not reconnect. In the wonderfully 'professional' opinion of the 'engineer' the boiler was not worth repairing.. quoted a hideous figure of £1k for a new fan and pump to be fitted. No doubt to help persuade me that I would be far better off with a shiny new boiler which would only cost me £4.5k... this laughable quote will tell you all you need to know about these clowns.

Rude staff and unreliable service. Took off work for the appt booked between 3-6 pm just to be told after the appt has been confirmed that the engineer has been delayed and not able to attend. The girl was very arrogant and rude . Out there are professional companies with trained staff who are actually respecting the customers and their time.This one is far from it. Very bad experience.

Hi i wanted to share my experience i had using Plumbing force

I paid £180 for a plumber from plumbing force to come to my house to unblock a saniflo system, as their website states they specialise in unblocking saniflo systems, which was the main reason I contact them and booked a plumber from this company, when he arrived (plumber) he only spent in the house 8mins max!! only looked at the toilet and then to came to conclusion that the blade is dislodged, I cant repair it, it needs a part ordering and I cant get that till next week nothing is open today.

1: My first issue was how did he come to the conclusion that the blade was dislodged without opening the lid or even moving the pan out of the way to look inside. it was clearly blocked he didn’t even investigate the blockage, on their website it states they specialise in unblocking saniflo systems. he did not even attempt to even investigate what the issue was.

2 he left me with no options on the next steps and what to do next, I went to speak to my mum to update her and discuss what to do next, it was less than a min, by the time I had come back to the room he had already gone and was already driving off, I went outside to find out what was going on, he had already driven off!!. that was disgraceful service, I was soooo upset, I was in tears, he literally took my money, my father is 86 years old vulnerable, and with disabilities and limited movement in his legs, this toilet was essential to him, at the time of booking I mentioned it was an emergency, they charged me extra for this I was happy to pay this, and that was the only access to the toilet for him to use. I was left in complete limbo, lost for words on what to do next. my dad has had to use a bucket to use the toilet since last night, which was not convenient or dignified at all.

3: I managed to get hold of another plumber who was local and came round this after noon at 13.30 on the 28.03.2020, he pulled the toilet forward, took the pan front off and the blockage was clear, it was just some wipes that had got stuck on the blade, (mum put down the pan by mistake) he cleared this, the blade was absolutely fine, nothing wrong with it what so ever, this plumber also confirmed there was no way the plumber from the plumbing force could have come up with the conclusion that the blade was dislodged without having a look inside which was so easy to do by pulling the pan forward. there was nothing wrong with the saniflo system because it is brand new, and I only had this installed less than 4 months ago. this plumber I found locally managed to unblock my toilet in 45 mins and all reconnected up, fully working

I also sent plumbing force a video clearly demonstrating my toilet is working fine and no parts was required and no blade was dislodged like their plumber stated and lied about.

I have requested a full refunded back to me for what they charged me, and an apology from the company.

I will be taking this matter forward to trading standards if this is not brought to a satisfactory conclusion.

I have spoke to someone, who said she would pass this on to customer services, and said she will look into this and get back to me yesterday - i am still waiting for that call

i hope no one else falls for this from this company, i have done a little research myself, and i have found hundreds of other customers who have experienced the same situation as me, how is this allowed to carry on? and how are they getting away with this?

Thank you

I had a macerator blocked So i booked appoitment and they came in time. Engeneer looked at it without trying to unblock and said it can only be replaced without explain ing why and sent me quote for £1200. I explained i don't need it nice because i am giving back warehouse to owner and he did not touch anything and left because i did not want to agree for that price. Called blockbusters and had it fixed/u blocked the same Day. I was charged £120 for service that i have not recieved! AVOID AVOID AVOID!!!

Would not recommend. They will not stand behind their work and will not help if you have a problem even if it is only one day after they left. We are now having to get the work redone by another company.

Hell would freeze over before I would use this company again. My heating was working but no hot water. After effing and blinding solidly for a couple of hours on Saturday the engineer claimed that I needed a new flue and shut the whole thing down. Promised to come on Monday. Didn't turn up. Many calls to the company produced many promises to look into it, but that was all. Still no heating or hot water. Eventually booked in for 8am call on Tuesday. No show. After repeated calls to the company the same engineer turned up at almost midday, admitted that he'd been out until 1am and had overslept, and suggested that he come back next Saturday "to do the job properly". I had to cancel the rest of my business day (I'm self-employed)and stick around to get him to do it. He eventually finished at nearly 3pm. The only thing that's efficient about this company is taking their enormous payment. They are amazingly quick about that. Avoid avoid avoid.

Plumbingforce were called by my tenants to fix a burst flexible tap connector once the water had been stopped and mains tap ready. Call centre explained it would be £100 all inclusive fix. To anyone who knows this is rather expensive for this type of repair but they have to come out so fair enough. Engineer arrived at the property and charged for the replacement part. This was another £45 for what is a readily available part and charged at most DIY stores at less than £5.00. This was fitted but in the process the engineer removed and failed to re-fit a fully operational isolator valve. As such we can no longer isolate this tap and I now need to redo what he did in the first place. Very disappointed and shocked that companies like this are still trading. Be very careful and if you do not know then just Google what they are saying you need as very likely the price they state is approximately 10x what it should be.

Is it possible to give minus stars. If so I would do it for this company who stranded my parents who are in their 80s with no heating or water for 6 days, ignored our calls and charged us £144 for the 'service'. We finally got someone else who came and mended the boiler without spare parts for £50