very good service

Glad I found this company Gaggia-Service and very surprised at the bad reviews as I found everyone at Gaggia very helpful and friendly. They collected my machine in London door to door service did not even have to pack it up they bought a box with them for me to use. They took my machine away the next I received an e-mail saying it had arrived at their location and how it was logged into their system under my name, that was on the following Monday. It took four weeks from them collecting, servicing, and returning my machine. I was not upset by the length time I did look on their website and as I am an educated woman I have the sense to realize they do not only come to London to collect machines for repair, they cover the East coast South coast West coast and North. I also read on their site what they do to the machines, as I have a rather large machine it even shows the inside of the machine quite technical.
I happen to know three of the people that wrote bad reviews about this company, one never had her machine repaired by this company she changed her mind after having it collected, then was mad at them for having to pay for the collection. Another one loves her machine told me the coffee never tasted better she was just mad that they did not keep posted daily about her machine. The other one is a man he dose not have a coffee machine he is a door man that got into trouble for not being at his post to hand the driver a tenants coffee machine, so to pay the driver back he posted a negative review about this company.
I have nothing but great things to say about them and after reading some of these posts, it is not very difficult to read between the lines. I think most of these negative post are mainly disgruntled people that have nothing better to do. So glad I did not pay attention to them and I gave this company a chance, I did the right thing.