Aerial Force Reviews - www.aerialforce.co.uk

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Latest Reviews

★☆☆☆☆

“Poor ”

Written on: 14/06/2018 by AngelinaBaxter (1 review written)

Not happy first time ever using this company to get my fm areail up been booked in 12to 4 and no one ever showed up been chasing around ever since very VERY POOR QUALITY SERVICE I EVER USED SO FAR is non stop harrassing me rejected ten calls from this number in less then 3 mins ....then get two calls in ten mins making it 11 calls from this number from this company in one day in two days I got total since yesterday 13 calls today blocked number total 24calls...and one yesterday total 25 now… Read Full Review

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★★★★★

“fantastic job dobe”

Written on: 12/06/2018 by JanAmA (1 review written)

Technician arrived same day as booking. Quick diagnosis and good price. all 3 TVs now have great signal. Technician was extremely polite and helpful. Would definitely use again and recommend. Top class service (Peterborough area)… Read Full Review

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★☆☆☆☆

“a waste of time dealing with this company ”

Written on: 11/06/2018 by davielanarks (2 reviews written)

I booked online at 12:45pm and was told a TV engineer would call out by 5pm at the latest and that I would receive a telephone call forty minutes beforehand. I had heard nothing by 4:15pm so went back online. Four different staff dealt with me and tried to fob me off with a 6pm arrival time. When I said that did not suit, I was told to phone them. I refused as I did not want to incur expense and asked them to phone me. I had to chase and chase until someone did phone. No resolution was offered… Read Full Review

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★☆☆☆☆

“Disgraceful service”

Written on: 19/05/2018 by Krausejf1946 (1 review written)

2 phone calls to the call centre and after waiting 4.5 hours final call to be told no one coming out. Wasted a whole afternoon waiting. Would not touch this company again and definitely never recommend!… Read Full Review

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★★★★★

“Aerial Force ”

Written on: 06/05/2018

Excellent work form the tradesman that undertook the work. Time slot given at first and then updated to more precise time which was excellent for which I have given 5*. However I was not happy with the payment method which they write down your card details including the CV code and exp date which is open to abuse/fraud. I would have been happy with paying by cash if I had been advised before the job was undertaken. It would be better if the tradesmen carried the little machines with them for a… Read Full Review

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★★☆☆☆

“Great Engineer But very Poor Job.”

Written on: 30/04/2018 by NIELANDJASONDRIVER (2 reviews written)

We had a quote of £49 diagnostic check and if we needed a new ariel it would be £99. A great engineer came out looked around our flat looked at the ariel socket and said no its not working £49 pound if you want tv you need a new ariel £99 we was quoted by the call centre. The guy did the ariel and offered to put our tv on the wall for £50 instead of company price of £100 as we had our own bracket. The ariel turned out to cost £360 not £99 as quoted The signal was rubbish and… Read Full Review

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★☆☆☆☆

“A Fool And His Money Are Soon Parted”

Written on: 18/04/2018 by McCormick1969 (1 review written)

Remember if you are fool enough to use this company like I sadly was that any online quote from them is a guide only.Mine was £69+vat I ended up being charged £200+vat.Got 3 different prices given to me for a Hybreed LNB £189 being the highest.Best thing to do is get the engineer to write down what you need then you buy the parts online, £18 for the Hybreed LNB.Don't use this company "A Fool And His Money Are Soon Parted"… Read Full Review

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★★★★★

“very profesional and helpful”

Written on: 14/04/2018 by bagerwood (1 review written)

lad came out gave us the quote started the work straight away very happy… Read Full Review

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★★★★★

“At last, our frustrations are resolved”

Written on: 13/04/2018 by RogerHolbrook370 (1 review written)

Very satisfied with service provided by the office response to our emergency callout. We had suffered the frustrations of poor TV reception (and then no reception) for several weeks. Engineer had diagnosed and sorted out the problem inside half an hour (corroded wire connections to the roof-mounted aerial), and we now have our two TV's back in working order. Thanks to the person I dealt with, good job. … Read Full Review

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★☆☆☆☆

“Be very wary of this company ”

Written on: 06/03/2018

Due to neighbours faulty ariel on shared roof we called this company out on their FREE QUOTATION SURVEY, however once explained this was a repair job (already told receptionist on initial call the info who clarified free quotation and survey) the engineer turned up, heard what we thought was problem , looked up and to my horror said I aint going up there without any payment first. I told him Free quotation he did not need payment and he jumped van and shot off. So beware when calling these… Read Full Review

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★☆☆☆☆

“Extremely disappointing service ”

Written on: 04/02/2018 by KodiTerry (1 review written)

Engineer did not come at the time agreed, when he did he behaved unprofessionally and charged a steep sum of money for a job that was not completed. We called another engineer from a different company who sorted the problem out in 10 minutes. In view of this, we conclude that AerialForce has been: - Incompetent - Unprofessional Avoid! … Read Full Review

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★☆☆☆☆

“Yelling sexual abuse”

Written on: 22/12/2017 by Gibbs48 (1 review written)

Drivers should be more concerned with the road rather than yelling sexual abuse at women as they drive by. No idea what the service is like but will never use them because of this… Read Full Review

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★☆☆☆☆

“Absolutely Rubbish ”

Written on: 19/12/2017 by Flynn1971 (1 review written)

The "Engineer" seemed amateur. He wanted £500 to put a TV on the wall. What a joke of a company would not recommend. Avoid at all cost. 0 stars if i could… Read Full Review

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★☆☆☆☆

“Totally unreliable company”

Written on: 09/12/2017 by RichBarrett (1 review written)

Booked an appointment on Saturday at 0820 with Aerial Force to come and install a rooftop TV aerial, and they said that they would come out the same day. No sign of them four hours later so called them at 1220 and was told that they would be arriving any time up to 6pm, and the technician would be in touch 30 minutes before arriving. Another four and a half hours later at 1650 they had still not arrived, and no call from them to explain or re-arrange, so I called them again and was told that… Read Full Review

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★☆☆☆☆

“Don't use Aerial Force! ”

Written on: 07/12/2017 by glorianoir (1 review written)

I booked a TV installation on behalf of my severely disabled brother who has just moved in to a new flat. He relies on the TV for company and I was impressed by the promise of a same day service. Three days later and three afternoons spent waiting for an engineer who did not arrive, I asked to speak to a manager and was promised a call back. This didn't happen either. I am extremely cross and frustrated at the very poor customer service. Each time we were told at the eleventh hour that an… Read Full Review

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★☆☆☆☆

“Put you off till Monday ”

Written on: 23/10/2017 by Maximilianc466 (1 review written)

Twice I’ve tried to use this company on a Saturday, on both occasions they said they would be on site before 6pm, only to then cancel and try to rearrange for Monday, waste of time… Read Full Review

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★☆☆☆☆

“Waste of money”

Written on: 07/10/2017 by Philclarke44 (1 review written)

All I needed was the aerial sorted as it was leaning to the side due to it being put up wrong in the first place. When the man turned up ( I won't use the word engineer as I'm not sure he deserves the title ) We chatted and decided on an aerial in the loft. I still asked for the old aerial to be taken down and a new cable run to the side of the house to be left coiled outside ready for a change round in the living room. As I was working nights I had to leave before he was finished. So I… Read Full Review

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★☆☆☆☆

“I have very good knowledge as i have been in the...”

Written on: 07/10/2017 by Sullivanwf239 (1 review written)

I have very good knowledge as i have been in the industry for 35 years. you have to know that this is not the only company spescializing how to over charge? there is 5 national companies under hundreds of different sub local heads. they started in the 2 well know paper directories which you get once year. They are still at it 5 different names with different size ads from the big to the small local name heads with local numbers and freephone numbers. They will advertise with a very cheap… Read Full Review

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★☆☆☆☆

“Excessive charge of 418£ for a job that should have...”

Written on: 13/08/2017 by ShilohHarper1945 (1 review written)

Excessive charge of 418£ for a job that should have cost under 200£ at most think you are getting local company on web site instead getting Ariel force do not use them… Read Full Review

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★☆☆☆☆

“Called a company called countesthorpeariels which are...”

Written on: 08/08/2017 by Piperhl214 (1 review written)

Called a company called countesthorpeariels which are local to me I was unaware I was getting Ariel force who are top of web site saying countesthorpeariels they do this all over the country I got charged 418£ for a job that should have been under 200£ at most l rang and emailed them no reply do not use them I have reported them to trading standards they need stoping hope being on watch dog the other night helps they fitted me an Ariel and pole which I didn't need 40£ a splitter bow 30£… Read Full Review

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