Able Group Plumbing Reviews - www.able-group.co.uk

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Latest Reviews

★☆☆☆☆

“Zero Customer Focus”

Written on: 14/12/2017 by Miller91 (1 review written)

If they answer the phone, and don't pass you between 5 different staff you may eventually make a booking. But don't mistake this for a cast iron plan. They offer times-lots which they don't keep to (i took a whole day off work and nobody showed up - everyone pointing the finger at everyone else). That night they promised an engineer for the following morning - the engineer even texted me to give me a time-slot. Then didn't show up again. No explanation. I would advise you look elsewhere for… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 10/12/2017 by Jerryh424 (1 review written)

Electricity went off at 23:00pm on a freezing 9th Dec and told them our hot water is linked to our electricity. Rang and booked for between 10am - 1pm timeslot the following day. Waited until 1pm and no arrival. Rang them up and was told it was cancelled as they have no cover and arnt coming. They had no intention of letting us know. Disgraceful service… Read Full Review

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★☆☆☆☆

“Unreliable”

Written on: 31/10/2017 by KamronMcGee (1 review written)

Cancelled job just before they were due to arrive even though the appointment was set 24 hours earlier. Left my tenants a further day without heating. Was told a manager would call and they didn't - I had to chase. No solution offered. No consideration for the client. Do not use… Read Full Review

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★☆☆☆☆

“Failed to turn up 3 times- AVOID”

Written on: 25/10/2017 by Esmeralda8 (1 review written)

Failed to turn up 3 consecutive times (had to re-book twice). Had to spend a considerable time on the phone speaking to different agents, was put on hold, plumber could "not be reached" etc. The only thing they managed to do straight away was take my card details. I feel like I've been messed around from start to finish- what a complete waste of time… Read Full Review

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★☆☆☆☆

“Terrible service! AVOID!”

Written on: 19/10/2017 by Jazminj308 (1 review written)

Phoned and booked an emergency electrician, for the next morning. The lady took my card details and assured me someone would be there in the morning for the earliest slot (as she put me on hold to phone and check with the electrician). In the morning I made sure I was there on time and called to check roughly what time they'd be with me the call centre said they'd check with the electrician and would call me back. They phoned an hour later and told me that due to the appointment being so… Read Full Review

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★☆☆☆☆

“EMERGENCY APPOINTMENT CANCELLED ”

Written on: 15/10/2017 by MHK18 (1 review written)

Able group took my debit card details for an emergency call out due to a burst pipe. Couldn't assist on a Saturday night but assured someone would be out Sun between 8am - 10am. 9am Sunday they cancelled putting me back to square 1 meanwhile an entire building is without water. USELESS! … Read Full Review

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★★☆☆☆

“poor service ”

Written on: 12/10/2017

Arrived over 2 hours later than told and was advised over the phone that they would reduce the cost which of course they didn't. Would not recommend them to anyone… Read Full Review

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★☆☆☆☆

“Gas leak to boiler”

Written on: 06/10/2017 by laBeebe315 (1 review written)

I would of think the engineer would of complete the boiler repair, he did not. He came back to me and said there was 2 more issues wrong with my old boiler, which would cost me a extra £500-, I ended up cancel the engineer and going for a brand new boiler with a 10 yrs warranty from nationwide boilers LTD… Read Full Review

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★☆☆☆☆

“No service at all”

Written on: 02/10/2017

The syphon needed replacing in our toilet cistern. I called them at 0913 saturday morning. I was at this point promised a plumber within 2 hours. I received a text at 0949 Saturday saying Please call ABLE and quote xxx. Thank you. I called that number at 1007 and after 18 minutes waiting for someone to pick up, was told the plumber had caught a virus and had gone home. Rescheduled for Monday 1st thing, I was told 0830 - 0900. On Sunday I received a call at 1625, confirming the appointment for… Read Full Review

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★☆☆☆☆

“No one available”

Written on: 12/09/2017 by 479Ward (1 review written)

Booked in boiler service and was called on the day to say that no one in my area was available, as the guy had left and we would have to wait until they had recruited someone. So, it would be best to find someone else. I called back as I was also concerned, as they have the full debit card details. This was dismissed. I have raised my concerns with the bank and they are now aware of this. Very shoddy firm! If you live remote, then the chances of having the work actually done, is unlikely… Read Full Review

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★☆☆☆☆

“Never ever use ”

Written on: 06/09/2017 by Randomina (1 review written)

Never ever use this company.  Poor organisation, as a number of other reviews state, let down twice on booking arrangements.  Finally came, 3 hours to fit an integrated Dishwasher!! It was then poorly fitted, failed to screw machine in to secure it. Plumber returned screwed in appliance. I noticed after he left, machine was then out of line with work surface and surprisingly now, because they have my money they are not interested in customer service or returning. All I want is for the… Read Full Review

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★☆☆☆☆

“Am now having to go through complaints procedure”

Written on: 25/08/2017 by Aliza443 (1 review written)

Paid for simple job, just leaky pipe (ball valve) He turned up and said no ladder to get in loft and seemingly no tools, said my stop "thingy" seized (which it wasn't) left in same situation as "serviced" ball valve - this did not resolve, reported this so could be put right. I had to call back after two and half weeks as not heard. Neighbour complaining about water on their patio, can't leave house for long. Agreed to refund me. 7 days later they say can't refund me until report done re… Read Full Review

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★☆☆☆☆

“Vanishing Plumbers”

Written on: 21/08/2017 by RalphHeal1002 (1 review written)

What a load of rubbish this company is from the telephone call centre to the trades men that never answer their phones they are very quick at taking your payment details but very very slow at not getting someone to do the work after chasing them for two hours past the completion time all they say was do I want to cancel the work having waited 6 1/2 hours for the plumber. If you have any sense do not use this pile of poo… Read Full Review

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★☆☆☆☆

“I'm still staggered!”

Written on: 04/08/2017 by Chrysalids (1 review written)

Yesterday Able called me during the appointed time their plumber was due to call to let me know that their plumber was not available today after all ( I naively presumed it would be due to sickness). I rearranged for the next day. On the second day I rang their customer services and told them that I was home two hours earlier and that, should they be running early, they could call round anytime from then ( 1pm) and up to and including the previously arranged call out time; 3-5pm. At 5pm today… Read Full Review

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★☆☆☆☆

“Failure to attend”

Written on: 07/07/2017 by O'Connor28 (1 review written)

On 3 July 2017 I telephoned the Able Group to arrange for an electrician to attend my home to fix a broken shower. An appointment was fixed for the electrician to come on 7 July 2017 between 8.00 and 12.00 midday. At 9.30 on 7 July 2017 - the day of the arranged appointment and which i had arranged to take off work - the Able Group telephoned me to say that no one would be coming. This is not acceptable and I shall not be using their services for any other matter at all… Read Full Review

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★★★★★

“Swift and prompt responce.”

Written on: 21/06/2017

After a disastrous morning involving a broken toilet cistern, and not being able to contact of usual plumber re holidays. I found the Able Group Plumbers contact details in the Tel directory, the person I spoke to said a Plumber would be with us in the afternoon. The Plumber came a few hrs later, he was very polite and friendly, explained what the problem was, he quickly and efficiently resolved the problem. I would without question recommend this Company when in an emergency situation. C & P… Read Full Review

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★☆☆☆☆

“Unreliable”

Written on: 17/06/2017 by SierraClifford (1 review written)

Big promises but unABLE to deliver… Read Full Review

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★☆☆☆☆

“Rip off !!”

Written on: 26/05/2017 by Lilahe457 (1 review written)

Problem with my central heating.Called them, charged £81+Vat for half hour- told pump needs replaced.I agreed for the work to go through- They charged £ 216 for the the Pump ( normal charge in local Shop is £ 85 for pump); Labour charge £ 187/hour done for 2 hours, Total Bill £ 700 . I feel been ripped off by Able-group .This work can be done by £200-250 from local company.The Engineer was good. Will never use it again… Read Full Review

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★☆☆☆☆

“plumber competence”

Written on: 28/04/2017 by Preston462 (1 review written)

Contacted ABLE to allow them to unblock a toilet and since it was only my wife int he house i believe she was tricked into taking a high rate and not a fixed rate to get work completed, 3 hours later the toilet could not be unblocked and thus had to use another company who did the whole proper work for half the price of ABLE group who did not even complete the work and left the property in a condition which my wife had to move out… Read Full Review

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★☆☆☆☆

“Terrible service and expensive”

Written on: 15/03/2017 by Pratt7 (1 review written)

On face value a no call out fee is appealing. But at £60 per half an hour excluding VAT the price rapidly climbs. The plumber who arrived skills where questionable. I would not waste your time even looking to gook this group, pick a local, small reliable firm. … Read Full Review

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