Avoid online ordering with Entertainer

Awful customer service, ordered a few Xmas presents including paw patrol lorry which cost £59.99. Clearly marked on the ticket an x next to the lorry, I presume meaning it was out of stock. Instead gave me a £9 board game. When I complained and was honest enough to report the board game, they held the £59.99 hostage over the £9 board game, refusing to refund me till I had posted the board game and they received it. I'm disabled, that's why I shop online, so wouldn't be getting to a post office any time soon. I asked 3 times to just charge me for the game and give my money back, took over a week. I will avoid The Entertainer from now on.