A good experience but need to be even more up front

As per the majority of reviews, our experience of the flight was good, but Adventure Balloons as a company might do to take a look in the mirror and ask if they are really being honest with their customers.

The terms and conditions are well written and clear, but the conditions themselves seem to fall somewhat harshly on the customer. If Adventure Balloons wish to have a less resentment from customers who are particularly unlucky with the weather, then maybe the following could be considered.

1) 7 months is not 12 months. Either allow the vouchers to be valid for 12 'flying-season' months, or state clearly that the voucher is valid during 7 months of the year, and don't sell on a 12 month validity.

2) Share some of the risk with the customer. Whilst I appreciate the overhead that is incurred by Adventure Balloons by having to be on standby all flying season, there could be a little more give and take. Perhaps a refundable element of the price. Even though a free extension is offered after a certain number of retries, there is a point at which the customer might reasonably want to call it a day without losing everything.

I hope this review can be taken as constructive, as I really enjoyed the part that the Adventure Balloons team do best which is actually flying!