Worst trip ever!

Isle of Wight trip
Bad customer service, false advertisement, endangerment of passengers, rude staff and lateness

If you plan on booking with this tour guide company on wowcher don't.
I had to leave 3 different voicemails that no one got back to me about and once I got through, I had a staff member tell me he'll call me back after an hour, but never did.
On arrival our group was separated into two different minibuses, 16 passengers squeezed into a 14 seat minibus,
False information on the list of activities and a driver who was using his phone for directions while driving as a result we missed our 10am ferry.
We didn't get to see Godshill village, no geology on Alum bay or visit the needless lighthouse as advertised on wowcher.
Just drop off at 3 locations for us to wonder about.
He promised we would come back home together in the same minibus but instead of dealing with it, my friends and 2 passengers argued about it.
So he told me and my friends all to get off the coach at Southampton and that he would refund us.
Very unprofessional, and if this doesn’t convince you I would recommend reading the negative reviews on here specially the one titled 'Disappointing' since that was what we also experienced.
Doesn't even deserve a star!