Rude staff & separate seats

Click here if this is your business
3 / 5
From 4 reviews
50% of users recommend this
Click here if this is your business
  • Location

  • Value For Money

Marisaq1992's review of Golden Tours -


“Rude staff and separate seats ”

Written on: 29/07/2014 by Marisaq1992 (1 review written)

two things
1) Rude staff - spoke to the call centre and arranged to pick up my train tickets the day before from their office. Got to the office and the lady i spoke to told me quite rudely have to pick them up tomorrow we don't have them here. I insisted that they had the tickets and she continued to dismiss as if i was stupid and didn't understand what she was saying. I then told her let me speak to your manager. She then went inside i presume to call the manager out. When she came back out she had the tickets in her hand. All she had to say after was "no one told me". No apology

2) Imagine your surprise when you book a birthday treat for your girlfriend (day trip to paris) and you board your 2&½ hour train to find that you are not sitting together. I booked a paris tour for 2. I didn't think i had to mention that i wanted the tickets together.

  • Other

    Type of Tour

  • Day Trip

    Lenght of Tour

  • Location

  • Value For Money

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Great Deals on Expedia