Dangerous toaster!

Do not buy a toaster fire hazard !!! Nearly burnt my kitchen down last week due to fault in timer or the mechanism that pops toast up! Melted my cupboard . Came down to a smoke filled house . Rang customer service and they tried to tell me a new model had replaced the " heritage " . Said would take upto 4 weeks for complaint to be dealt with . Came on the Internet to check if others had had similar experience with this toaster , bingo !!! This product should have been recalled months ago !!