Rubbish customer service

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Typhoo Tea
★★☆☆☆
1.9
From 13 reviews
23.0% of users recommend this

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Toland7's review of Typhoo Tea

“Rubbish customer service ”

★☆☆☆☆

written by Toland7 on 05/11/2015

My box of 180 tea bags were faulty . Everyone was not sealed properly and my kitchen floor was covered in tea leafs. I contacted typhoo to complain . I sent them all info photos, batch no etc
I received a letter advising it was a machinery fault on production line that caused the fault . Included was a voucher for £2.50 to replace the product .
I contacted them again to advise this was unsatisfactory £2.50 !! It took me half an hour to clean up the mess ! What about my time and petrol to go and actually replace this like for like purchase !! The voucher can only be spent in a large supermarket . I live in countryside and my nearest one is 8 mikes !
They didn't even bother responding . Speaks volumes about the lack of concern for their customers experience .
PG tips for me now

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