Just Eat Reviews - www.just-eat.co.uk

★★☆☆☆
2.4 / 5
34% of users recommend this
  • Quality of service

  • Quality of food

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Didn't bother to deliver, just eat won't allow review.”

Written on: 07/10/2017

purchased food 1.5 hours later food didn't arrive. Rang restaurant claimed they attempted delivery. Lied. Didn't ring the bell. When't to leave a review to warn others. wasn't allowed as just eat said they cancelled the order. So how are people supposed to be informed that this restaurant doesn't deliver? Messaged just eat to ask why, said i couldn't because they cancelled the order. So now, all restaurants are close and we are left with no food. Just eat should have offered at least a discount… Read Full Review

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★☆☆☆☆

“ceasers”

Written on: 08/08/2017 by nicciiF (1 review written)

First of all the delivery guy said he had no change so a £23 order turned into a £25 order very quickly, we phoned to complain and that's when we realised our order was missing items and had other items completely wrong! we called and explained the situation to them and they told us we were wrong, that our order had everything correct ie, wasn't missing items and hadn't put cheese on my garlic bread- which to anyone with functioning eyes let alone taste buds clearly had cheese on. he then… Read Full Review

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★☆☆☆☆

“hollywood widnes”

Written on: 28/05/2017 by Myahn365 (1 review written)

dire this place is getting worse… Read Full Review

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★☆☆☆☆

“2 hour wait and lost orders”

Written on: 08/04/2017 by hungry1 (1 review written)

ordered food from Furama on Dereham road in Norwich, wait 90minutes called them , they said its on its way, 30 minutes later we call again, this time they have lost the order, and it will take another hour, totally useless company, if you need food go else where… Read Full Review

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★☆☆☆☆

“customer servise is shoking”

Written on: 19/11/2016 by Lily133 (1 review written)

made a order that was rejected but they took the money. called up 2 weeks later after not receiving the refund to them saying that they refunded the money. I asked them for a email to prove that the money wasn't back in my account and the the payment was made and they said we don't do email so there is no way to prove fell sorry for the take away company's that have to put there name to such a shocking company . gave 1 star cause I couldn't give 0 stars. if you use just eat wish your order will… Read Full Review

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★☆☆☆☆

“castle flame cowgate”

Written on: 12/11/2016 by LandynColeman (1 review written)

ordered food from here last nigt I'm not joking it was vile ordered pizzas they were cold n one was full of water kebab meat was full of grease wouldn't feed it to my dog missing chips from order bit annoying wen you spent 21 quid for te lot to go in the bin… Read Full Review

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★☆☆☆☆

“Hayris kebab house watford ”

Written on: 09/11/2016 by Axel397 (1 review written)

We made our order at 11.40pm and we're told the delivery would be 40mins. At l1.55, we received a text message to say they couldn't deliver. Obviously by this time, it was too late to order from anywhere else… Read Full Review

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★☆☆☆☆

“Kebab Connection Awful food ”

Written on: 06/11/2016 by lisa230978 (1 review written)

Kebab Connection is the worst Kebab I've ever had in fact I only had 4 bites then binned it as I was nearly sick! The food was clearly old and reheated along with being chewy and fatty, absolutely vile will never use again and would recommend that people stay well clear!!… Read Full Review

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★★☆☆☆

“Just eat...somewhere else”

Written on: 26/08/2016 by Sickov_Anti-service (34 reviews written)

Ordered a takeaway as I normally do every weekend via the JE website. 20 minutes later I happen to find an automated email from JE - 'your order has been cancelled'. ??! What? I've been ordering from this particular chinese for a year or so! Both these companies have made plenty of profit from my purchases. Plus the £3 delivery charge and card fees every time. Anyway, I received no further information from either business, nor any apology. If I was running that takeaway I would have called… Read Full Review

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★☆☆☆☆

“PEPE'S PIRI PIRI”

Written on: 18/08/2016 by gtWhite156 (1 review written)

WORST DELIVERY SERVICE EVER… Read Full Review

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★☆☆☆☆

“shocking customer service!”

Written on: 02/05/2016 by xxnicgxx (1 review written)

was advised by the guy I chatted to at just eat to leave a review if I wasn't happy as they refused to refund me after I binned my order which cost £21.70! Told me they'd get restaurant to call me regarding my order but didn't.. Told me they'd send me £5 voucher for inconvenience which I didn't get but was basically told I was a liar! Asked to speak to manager & was told no… Read Full Review

Just-Eat's Response to xxnicgxx's Review

Written on: 28/05/2016

Hi, we're really sorry to hear about the overall service received. When a customer raises concerns with an order, our team would get in touch with the takeaway for you to try and resolve the issue. We're sorry to see this didn't happen.

Can you send us an email so we can investigate.

Thanks,
The JUST EAT social team

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★☆☆☆☆

“Terrible food & 4 hours waiting!”

Written on: 20/04/2016 by pzSilva261 (1 review written)

Ordered a pizza and Panini for £12.50 at 4.30pm, waited 2 hours for the food to arrive and when it did it was cold. I called to complain and was told that they would send my order out again. I am still waiting 3 hours later for the replacement food to arrive! The food isn't much to shout about either. Soggy and cold sweet potato fries anyone? No thanks. I've tried to call back to ask what could possibly be taking so long but the phone is just going to voicemail. Appalling service, do not eat… Read Full Review

Just-Eat's Comment

Written on: 22/04/2016

Hey there. Thanks for taking the time to get in touch.
Really sorry to hear that your order arrive late & cold and that the service wasn't up to scratch. Pop us an email with the details to the email address at the top and we'll take this up with the restaurant for you.
Many thanks.
Sam
Social Media team.

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★★☆☆☆

“No Customer Service! Regular customer for 3+ Years! POOR!”

Written on: 05/04/2016 by thacksss (1 review written)

I have used Just Eat for well over 3 years now. And for the first 1.5 years I ordered every single night! I can no longer login to my account using the App or the website, and I am not receiving password resets. I feel someone has compromised my account and changed the email address on it and I am getting ZERO support from Just Eat. I have spoken to someone on Live Chat on two occasions and the advice she has given me on both times is (Even asking her for a different solution)"Refresh my… Read Full Review

Just-Eat's Response to thacksss's Review

Written on: 12/04/2016

Hey there,

Thanks for taking the time to leave us this review. We're really sorry to hear that you're having some trouble logging into your account. We'd like to look into this to help you get back in and also investigate into the chats.

Could you send us over an email with the email address above along with the details of the devices you've been using to try and log in?

Many thanks,
The JUST EAT team

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★☆☆☆☆

“not good”

Written on: 04/04/2016 by Harrisgn90 (1 review written)

always a let down and never on time, the server is always down and it messes up a night. just eat is a major let down… Read Full Review

Just-Eat's Comment

Written on: 12/04/2016

Hey there,

Thanks for taking the time to leave us this review. We're really sorry to hear this, this shouldn't have been the case and we'd like to take a look into what happened. Could you drop us over an email to the email address above, with the details?

Thanks,
The JUST EAT team.

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★★★★★

“never had a problem ”

Written on: 14/03/2016

Always happy to use Just Eat for ordering food, although I always select the pay later/on delivery option.....if you have a favourite takeaway and have had payment issues via Just Eat, its simple, call the take away direct… Read Full Review

Just-Eat's Comment

Written on: 12/04/2016

Hey there,

Thanks for taking the time to leave us this feedback! It's great to see that you enjoy using our service to order your favorite takeaway. If you ever have a problem with an order then please feel free to drop us a line over to the email address above and we'll be happy to help.

Thanks,
The JUST EAT team

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★☆☆☆☆

“What service?”

Written on: 04/03/2016 by LorenzoRoche (1 review written)

The real problem I have is that they cannot provide the service they say they can. I ordered a takeaway and had no confirmation to say that the order had been accepted. I called the restaurant and they say they had not received anything. I contacted just eat to ask them what was going on and after yet another long wait, they said there was a technical problem and they'd ring it through. After nearly an hour I just wanted to cancel. They gave me no option to do that. They take your money and… Read Full Review

Just-Eat's Comment

Written on: 04/03/2016

Hi there, we're really sorry to hear about this experience you've had.

We'd like to check this out and see what's happened. All communication is logged so we can take a look at how your query was handled when reaching out. If you don't mind, pop us an email with the details to the email address at the top and we'll pick it up.

Many thanks,
Daryl
Social Media Team

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★☆☆☆☆

“Just Don't Eat!”

Written on: 19/02/2016

My partner had made an order to our usual take away. At the payment screen as it directs to your bank came back with an error code. This happened several time. A text was sent from Halifax to say £119.58 had left to just eat! She spoke to a very rude, arrogant and I an other words cocky teenager on the phone who lied to her and blamed the bank. After an hour and a half with numerous calls back and forth the whole amount will be being refunded within 3-5 days and still no food! Safe to say her… Read Full Review

Just-Eat's Comment

Written on: 19/02/2016

Hi there,

I'm really sorry to hear about this payment issue.

When you place a paid order with us the funds are reserved straight away but if the order fails for whatever reason, we would not complete the transaction and touch the reserved funds.

However, I'd like to take a listen in to this call you mentioned & find out how your complaint was handled. So, drop us a quick email to the above address. We'll pick this up.

Many thanks,
Ashley
Social Media Team

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★☆☆☆☆

“Rip off ”

Written on: 13/02/2016 by Stevensai1946 (1 review written)

All credit goes to People who doing work in a restaurant or takeaway. Just Eat people doing nothing !! just sitting and getting money 40% from restaurant and takeaway orders… Read Full Review

Just-Eat's Comment

Written on: 19/02/2016

Hi,

Thanks for reaching out.

We provide an alternative and in some cases new avenue(online orders) for takeaways & we invest in marketing to advertise for our partners & boost orders to help smaller businesses.

I'm not sure where you're getting your figures from, but they're quite off. If you did need any help though drop us a quick email to the above listed address, we'll pick this up.

Many thanks,
Ashley
Social Media Team

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★☆☆☆☆

“This isn't a booking site - order and hope they don't...”

Written on: 01/02/2016 by davidhellard (1 review written)

It's not actually a booking website or app. You can go through the whole process of searching, ordering and paying for your meal only to be told some time afterwards that that order has been rejected. The only way to book your food is to call the restaurant directly, as I will be from now on… Read Full Review

Just-Eat's Response to davidhellard's Review

Written on: 02/02/2016

Hi, we're sorry to see your order was cancelled. We get that it's annoying when this happens, especially when you're hungry. It is very rare for an order to be cancelled with 98% of orders going through successfully. Cancellations should be a last resort for circumstances which can't be predicted, for everything else, we have tools to allow takeaways to close themselves if they can't take orders. We'd like to check this out to see why your order was cancelled. If you could send us an email with order details, we'd really appreciate it! Thanks, The JUST EAT team.

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★☆☆☆☆

“where is the food?”

Written on: 05/01/2016 by Ben Fernmoor (3 reviews written)

I sent the following email to customer services (if they exist?) this morning... "This is the second time I have got a reply back from you citing some lame excuse for not responding. Take your Just Eat hat off for a moment and put on the hat for a business critic (one of those millionaire business gurus you see on TV docudramas that fly in to turn a failing business around). Imaging you are one of them and this is the story:- customer has a legitimate grievance customer emails company using… Read Full Review

Just-Eat's Response to Ben Fernmoor's Review

Written on: 05/01/2016

Hi,

Thanks for taking the time out to leave us a review.

I'm really sorry you've not had a response from our email team. They are dealing with a very high volume of contact so the response time over there is much higher than we would like.

Drop us your order details to the above email address and we'll pick this up here for you.

Many thanks,
Ashley
Social Media Team

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