Hungryhouse Reviews - www.hungryhouse.co.uk

★★☆☆☆
2.3 / 5
114
38% of users recommend this
  • Quality of service

  • Quality of food

  • Value For Money

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Latest Reviews

★☆☆☆☆

“disgruntled”

Written on: 26/09/2017 by Reesed27 (1 review written)

The food was cold, the chips shrivelled up. The plaice was small and thin covered with thick batter, I couldn't tell what fish it was. The mozzarella rolls and salad were good. I wont be ordering from Angies again … Read Full Review

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★☆☆☆☆

“Poor Food Quality”

Written on: 10/07/2017

This was the worst takeaway food I have eaten. The means of delivery and timing was very good but to advertise such a poor takeaway is not good. I would expect the food places advertised by hungry house to at least meet a certain standard, this did not. I phoned to complain and was promised resolution, never heard from the lady dealing with issue again. She even promised to send me a review link, nothing… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 21/06/2017 by Lelikeli (1 review written)

Never again shocking customer service I only wanted to change my delivery time and they gave me a mouthful they need there mouths washing out with soap this company shouldn't be in business just eat is far nicer staffed than hungry house there AWFUL people… Read Full Review

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★☆☆☆☆

“BEWARE DO NOT USE COMPANY”

Written on: 26/12/2016 by Andreas43 (1 review written)

Keep cancelling my orders with no explanation then the money takes 24 hours to go back in. RUBBISH… Read Full Review

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★☆☆☆☆

“WARNING!! PLEASE BEWARE THIS APP!!! PLEASE DO NOT...”

Written on: 19/10/2016 by AktarMiah (1 review written)

WARNING!! PLEASE BEWARE THIS APP!!! PLEASE DO NOT USE THIS SERVICE!! Food NEVER turned up! Complained to customer services but they refused to refund, instead advised me to contact the restaurant directly, even though I had paid extra money for their services so they should have taken responsibility. Also I've put in a review about the restaurant but the app hungryhouse rejected the review, obviously because of the fact that I have exposed the poor standards of this restaurant, they didn't… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 08/09/2016 by wilko50 (18 reviews written)

I complained about inedible food and the customer service department was rude and dismissive. They are keen to make money out of you and the restaurant`s but shoulder no responsibility. They said if you have a problem with an order leave a review. I did just that also complaining about them and guess what ? it was blocked from appearing. I was a loyal customer but will never use hungry house again. Its just a money making machine that does not care about service… Read Full Review

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★☆☆☆☆

“HungryHouse - where customers are left hungry and unhappy”

Written on: 26/08/2016 by Sickov_Anti-service (34 reviews written)

Looked for local takeaways with this sham of a company. Ordered from 'Lucky Star' in Basildon, some four miles away. 10 minutes after ordering I receive an automated text message 'Order cancelled'. I later receive an email stating that 'delivery to my area is not possible'. The order was £25.00 and they had the cheek to charge £3.00 for delivery. But they still refused to deliver. Thanks to both these inept businesses; I will be using neither again. … Read Full Review

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★☆☆☆☆

“Disgusting ”

Written on: 18/06/2016 by MacMillan269 (1 review written)

I am absolutely livid!! Ordered and put card details into the hungry house website, order was eventually cancelled because there was a fault with hungry house systems. But didn't have a problem with taking my money!! Spoke to customer service and have to wait 3 workings days for my money to be returned, and wouldn't let me speak to the manager. NEVER EVER ordering from here again and I advise others not too either… Read Full Review

Sickov_Anti-Service's Comment

Written on: 26/08/2016

Agreed.
HH showed my a chinese - I ordered, then the order was cancelled because I was outside delivery radius! I'm FOUR miles away?? And why was it shown to me in the first place???!!!

Three days to wait for my money..never again.

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★☆☆☆☆

“2hrs wait for a quick meal - order if you want to go...”

Written on: 04/06/2016 by McElroywt443 (1 review written)

I've ordered twice from Hungryhouse in the last 6 months and had the same awful experience both times with 2 different restaurants. Gave them a second chance yesterday and found the situation to be the same, if not worse. Food arrived almost 2 hours after I placed the order (described in the order as 'ASAP' delivery. I received a notification of a 50 minute delay one minute after the order was confirmed and paid, with no option to cancel at that point. So you get tricked into believing the food… Read Full Review

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★☆☆☆☆

“Don't cheaper direct”

Written on: 11/01/2016 by Mallory356 (1 review written)

Looked at a few take away menus and compared them to prices on hungryhouse and delivery is cheaper or free direct and found offers better direct ie 20 % off on orders over £15 Hungryhouse its £20… Read Full Review

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★☆☆☆☆

“Terrible service Hungary house were quick to take my...”

Written on: 02/01/2016 by paulleo (1 review written)

Terrible service Hungary house were quick to take my money via debit card however they forgot to let me know that the shop was closed. When trying to get my funds back I was told to wait 3 working days as for some unknown reason my bank would need to investigate??? I spoke to a representative of Hungary house this evening who seemed as if he was still nursing a new year hangover very rude and dismissive and obviously forgot his job and how to deal with customers. A really bad experience and… Read Full Review

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★☆☆☆☆

“My account has just been hacked.. I like in maidstone...”

Written on: 27/12/2015 by Rsimmo25 (1 review written)

My account has just been hacked.. I like in maidstone kent and some sod has just hacked my account in Manchester to order there food through your app!! I just called you and some man who did care... Told me it happens all the time and to call the police as they cant do anything.... Even no you have his address, email and phone number... .... Our cards are left on your app because they are meant to be safe??? Which they are not!!  Avoid Avoid Use another app… Read Full Review

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★☆☆☆☆

“Awful Company ”

Written on: 19/12/2015 by Andy6826 (2 reviews written)

Do not trust this company,very quick at blaming other people. The App works and they are quick at taking your money. But their supplies are awful and useless & customer service team are rude & don't want to help… Read Full Review

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★☆☆☆☆

“Angry student”

Written on: 14/12/2015 by McDonald1965 (1 review written)

I live in student accommodation and I have ordered from them loads of times and then tonight my order was cancelled so i was told to try and reorder via the email and i did. Great I thought going to get my pizza, boy was I wrong. It said that a refund would be sent in 3 days or I could use my account balance. I thought maybe it was the company that canceled it and then 10 hours later I ordered from a different restaurant. When trying to check out it said I had sufficient funds but I have £30… Read Full Review

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★☆☆☆☆

“Worst partner ever”

Written on: 10/12/2015 by Braxtont160 (1 review written)

I am restaurant partner and all I can say its the worst partner ever!!!!They never answer the phone so if there is an issue with the order we cannot get through to the customer and fix it.But if we decline the order our restaurant gets bumped down on the page and thats they way to punish us.So disapointed as they charge and take commisions on every order.Stay away from Hungry House!!!! … Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!! They don't deliver.”

Written on: 01/11/2015 by tem23 (2 reviews written)

Ordered food; after driver left, discovered significant part of order was missing. Phoned Hungryhouse who said it would come. 2 hours later still not delivered and Hungryhouse don't answer the phone this time - after 10 minutes they cut you off. Worst customer service ever… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 27/10/2015 by Gonzalez1957 (1 review written)

Never use. 2emails confirming delivery. 2chats 2phone calls wont refund for 4days eventially cancelled order was 2 hours late -saturday evening ruined!!… Read Full Review

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★☆☆☆☆

“Absolutely rubbish food and service.”

Written on: 05/10/2015 by Vance67 (1 review written)

I ordered a meal at 7:30 this evening, I was told 40 to 45 mins, chicken tikka main meal with madras sauce, with the usual extras, I had to phone back at 8:40 asking where the food was? it came 5mins later, the food was cold, poppadum's were stale, the rice was a lump, the chic chat had been reheated so many times it was like rubber, & the madras sauce was just over spiced with no flavour what so ever. I had the same service earlier in the year & stopped ordering but thought I'd give them… Read Full Review

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★☆☆☆☆

“Unreliable”

Written on: 11/08/2015

My order was pending for an hour. Made numerous calls to both numbers provided on their website and waited endlessly on their online chat for an extremely slow and unresponsive advisor who finally said 'there was a system error, you can reorder now'. Excuse me, but its been over an hour now and do you expect me to wait another hour till my food arrives? I feel so bad I had a hungry family including little children waiting desperately for their pizza treat that night… Read Full Review

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★☆☆☆☆

“Mings Cottage Leicester- should be called Minging Cottage!”

Written on: 11/06/2015 by rozbarnes (1 review written)

the worst chinese food I have ever tasted! I ordered the sweet and sour pork Hong Kong style, it was so sour that I had to mix in some artificial sweetner just to try to eat it. The egg fried rice was dry ad tasteless and the chicken wings were really salty. I had to throw it all in the bin!… Read Full Review

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