I bought my tablet from John Lewis on 1st July,to serve me on a tour of Thailand. It lasted less than three months and froze completely on my 5th day in Thailand. my old Kindle continued to work . Customer service in Asia recognised my guarantee, but I could not get it fixed. I delivered the tablet to John Lewis on January 11TH,after an e mail correspondence with tech. support. I stated that I needed the item by 15th February. No feedback was received from Lenovo, until I asked for my tablet to be returned next week., they propose to return it to me stii frozen, and I can try again later to have it repaired. I enjoyed my previous smaller tablet from Lenovo,although it did not last very long. The guarantee is a joke. Sadly, I have now scratched Lenovo products entirely. I shall be referring this wasteful experience to Consumer Ombudsman.