horrendous customer service

let me start by saying while a lot of what bid sell is overpriced rubbish and you must always do an internet check before you buy some of the stuff is cheap and well worth it,always buy(or at least check)on their web page as it is usually cheaper and free delivery over 50 quid.
basically i had a problem when blue magic leaked under my bed so i contacted customer services via the feedback form on the website(i refuse to pay 15p connection then 15p a minute to complain)i had to use the form 4 or 5 times in total but was eventually telephoned by a foreign sounding guy who claimed to be in london,i know for a fact their cs is abroad but he insisted he wasnt and they have some in london.
his attitude was terrible and spoke down to me as if he almost did not believe what i was saying,he told me to decanter the remaining blue magic in to a pop bottle and see how much had leaked and he would refund me the exact amount,i said that wasnt good enough and i wanted him to check that the stuff wouldnt melt other bottles like it had these,he then said well ring our suppliers then,i explained that was his job and not mine and he said `all i will do is write down what they say then ring you back and tell you` . . .i was flabbergasted,i said that was his job and i should not be dealing with their suppliers,he eventually agreed he would do and said he would give them my detailss to which i said no but he persuaded me to let him give them my number,i just gave in in the end and allowed it.we went on to discuss damage to carpet but i will touch on this later.
i was called by future developments who said there had been a dodgy batch(bid has never told anyone this even tho they sold thousands of bottles) and he would replace it plus a few more,we agreed the number and i waited a week then got back on to them again before they sent it then it was short.
now i got back on to bid via email Customer.Services
this time asking for a manager to ring me to discuss the fact it was short plus the way i was treated,when they eventually rang he started by making a point of the fact he was from the london office,i havent managed to clarify this yet but he went on to say he would look into my claims and get back to me,this took a few days and when he did he said that i had not been short changed at all and he found the original call to have been handled well,he did not agree that the guy was wrong to tell me to decant it with no knowledge of if it was safe and me saying i did not want to deal with the suppliers did not count once the original guy had persuaded me to do so,he said he worked closeley with him everyday and said he was a good lad,i was stunned,could not believe how he was sticking up for what was a terrible call and terrible service.he would not hear a word against him and said he had done well in the call,i am guessing they are friends.
we also talked about the damage under my bed and i explained it was a stain remover so it was not a stain but was sticky,he said so its under your bed and cant be seen i will give you a ten pound voucher,i said its eight quid postage he said well spend over 50 then so you get free postage,i swear to god . . . .this complaint has gone on for 7 weeks with them not ringing when they say,ignoring emails and then saying they have tried to ring but didnt get through and that they have responded but i must not haev seen it,the manager has emailed today saying as far as he is concerned the call with marlon(the original agent),as he has said.fine and it is marlon that has been dealing with my complaint behind the scenes,again i cant believe it,he also said he has put the £10 i refused in my account for 30 days and was there anything else . . . .. i am astounded . . .