Unbearable customer service

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Cleobunny's review of Create And Craft TV


“Unbearable customer service”

Written on: 17/06/2013 by Cleobunny (1 review written)

I ordered a Husqvarna sewing machine and had it delivered within 9 working days. My problem is that with these machines you need to know which number catagory Husqvarna have put them in to to get spare needles, bobbins etc. I have emailed Husqvarna direct using advice from C&C web site. No reply. I have emailed C&C direct over 12 times and got a load of babble in reply. They obviously have no idea what my problem is and rather than pass it on to someone who could help they come back with totally irrelavent nonsense. They keep telling me to contact Husqvarna, which I have told them I have ready done 3 times. I guess they have my money now so they couldn't care less whether I'm happy or not. They won't be getting any more orders from me even though I spent on average over £500 per month. DD

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